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Purchased a pair of Oleander standard tree's from ideal world, they were delivered about 3 weeks after ordering. found them in a cardboard box which had been thrown over my gate in to my back garden!. opened the box one of the tree's had brown crunchy leaves and the other was just hanging on. the delivery note said they had been despatched on the 11th June and I received them on the 21st June so they had been in transit for 10 days. I emailed Ideal world customer service but I dont expect a reply as they have never replied to any other email I have sent them. I have managed to save one of the tree's but the other is a dead! Idealworld is ok as long as nothing goes wrong with your order. dont phone their customer service's in india, it costs 10 per min. I wont be using Idealworld again back to QVC which I have never had any probems with.