I now have my second S455 Gigaset. The first one had a speaker phone, which worked intermittently. Before the phone could be sent (at my expense) to Texas for repair, customer service had to be called to get a necessary number. More than a week and four calls resulted in nothing. I filed a formal complaint with the BBB and the number was finally receiver via email.
The following comments apply to both S455 cordless phones: The keypad is small and the keys are close together, neither of which is convenient for a man. To make matters worse, the keys require considerable pressure to activate. Only some of the keys are lighted, which means that they must be identified using normal room light or by key position on the pad.
The instructions are vary badly written, apparently be someone with only a clausal understanding with the English language. They repeatedly begin an instruction and refer the reader to another page, which, more often than not, fails to complete the instruction necessary to activate one of the many features of the phone, e.g., base station speaker phone.
A customer service number is provided on the manual. If you live in the U.S., you will find dealing with these people challenging to say the least. Several times, I was told to call back and ask for a particular man who was apparently one of few who spoke and understood English.
Based on my experienced, I strongly recommend avoiding this model phone. Personally, I will never buy another Siemens product of any kind because of this experience.
Voice clarity is excellent with this phone and it is "pretty". The base station however, must rest on a horizontal surface. It cannot be wall mounted.
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Dec 19th, 2007
(Dec 18th, 2007)
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