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Poor service


Ease of accessability

Customer service

Recommendable No:

3 Ciao members have rated this review on average: helpful See ratings
helpful by (75%):
  1. majeedkazi
  2. sewbizzie
  3. 1st2thebar
somewhat helpful by (25%):
  1. TheHairyGodmother

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I don't think that they're as good as some people make them out to be. If you have a problem then you need to write them a secure message. Hopefully it'll be as small problem as you are only allowed 15 minutes to compose it. Failing to do so, will annul the message. This is a bind if you are not computer competant. Also you never seem to get the same operator, you had before, if problem is on going and need to write following messages. This means that there's confusion and more messages. Why don't they just allocate one complaint/problem to one operative, to save confussion ? I have an on going problem and must have used at least 8 different contacts and it's not yet concluded.

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Comments about this review »

majeedkazi 05.01.2009 15:28

Hi, Welcome to Ciao......

1st2thebar 05.01.2009 13:33

- H - I must say that they are a complete waste of time; Smile need a 100% e-business re-think

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Review Ratings »

This review of Smile has been rated:

"helpful" by (75%):

  1. majeedkazi
  2. sewbizzie
  3. 1st2thebar

"somewhat helpful" by (25%):

  1. TheHairyGodmother

The overall rating of a review is different from a simple average of all individual ratings.

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