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74% positive

7 reviews from the community

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Review of "Snapfish"

published 17/09/2010 | lizzieusauk
Member since : 17/09/2010
Reviews : 2
Members who trust : 0
About me :
Not for me
Pro None
Cons Poor customer service
somewhat helpful
Value for money
Speed of processing
Efficency & Reliabilty of service
Customer service
Postage & Packing

"Dreadful experience"

I found the uploading part easy enough but that is where my good experience of Snapfish ends.

I ordered several prints and chose standard deliver, which they say will arrive in 3-5 days. Allegedly the order was dispatched on 7 September. Eight days later, and still no sign of my prints.

I went to the Snapfish website to report as order not received, only to find that none of the customer service web pages worked! This was not down to my browser, incidentally. I checked.

When I finally managed to email they told me to wait 2 weeks. So while I would love to have an actual product to review, Snapfish haven't managed to delivery any. However, one's satisfaction or otherwise of buying online is influenced not only by the product but by the experience, and I was deeply unimpressed by what seemed to me to be a complete lack of interest in helping me.

I won't be ordering from them again.

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somewhat helpful

Product Information : Snapfish

Manufacturer's product description


Listed on Ciao since: 07/02/2008