Sony Vaio VGN-AR51E

Community images

Sony Vaio VGN-AR51E

Powerful and versatile, VGN-AR51E is designed for all your needs.

> Show product information

60% positive

2 reviews from the community

Review of "Sony Vaio VGN-AR51E"

published 29/06/2009 | Chris3007
Member since : 29/06/2009
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro Fast, good media PC
Cons Useless chassis, will last like a chocolate teapot, Sony customer support
helpful
Speed
Look & Feel
Memory / capacity
Comfort & Portability
Robustness & Durability

"Sony VGN AR51 - Great spec, bad chassis, worse customer support"

The VGN AR51 is a great laptop out of the box. It looks good, the 17" screen is excellent, and it's a very fast machine.

However after only 18 months of use my laptop is completely redundant.
8 months into using the laptop the left hinge seized and broke, aparrantly a common promblem on this (and other Sony) models.

Sony refused to fix the problem under warranty and I spoke with some very rude and agressive 'support' staff. Very annoying considering how much I had spent on the laptop and the fact it probably cost more to ship the laptop to the warranty center and back than it would have done to fix the problem.

Having written several emails, and making calls to the customer support lines to complain about the treatement I received I eventually gave up as no response was ever given.

The £200 charge to fix one hinge was about a quarter the cost of the laptop originally so I was not prepared to pay it.

Now 18 months later, the speakers do not work at all, the spacebar does not work, I cannot move the machine for fear of breaking the remaining hinge and just recently the hard drive gave up the ghost.

Comparing this to my previous laptop; a HP pavillion which after 7 years is still going strong with my gran, I am massively dissappointed.
I cannot recommend strongly enough that people stay away from Sony laptop's.

Community evaluation

This review was read 2800 times and was rated at
67% :
> How to understand evaluation of this review
helpful

Comments on this review

  • TheHairyGodmother published 06/10/2009
    Sorry but much more information is required to achieve higher ratings. If you add anything to this review in terms of additional detail and opinion, please do not hesitate to drop a quick message in my guestbook and I will come back and re-rate :)
  • Did you find this review interesting? Do you have any questions? Sign into your Ciao account to leave the author a comment. Log in

Most popular similar products

Product Information : Sony Vaio VGN-AR51E

Manufacturer's product description

Powerful and versatile, VGN-AR51E is designed for all your needs.

Product Details

Product Description: Sony VAIO VGN-AR51E - 17" - Core 2 Duo T7250 - Vista Home Premium - 2 GB RAM - 200 GB HDD

Product Type: Notebook

Operating System: Vista Home Premium - English, Vista Home Premium

Processor: Intel Core 2 Duo T7250 / 2 GHz / 2 MB Cache

Memory: 2 GB DDR2

Storage: 200 GB HDD / 4200 rpm

Optical Drive: DVD SuperMulti DL

Display: 17" 1440 x 900 / WXGA+

Graphics: NVIDIA GeForce 8400M GT - 128 MB

Networking: 802.11a/b/g , Gigabit Ethernet , fax / modem

Battery: Up to 1.9 hours

Dimensions (WxDxH): 41.6 cm x 30 cm x 3.4 cm

Weight: 3.9 kg

Localisation: English

Manufacturer Warranty: 1 year warranty

Colour: Black

General

MPN: VGNAR51E.CEK, VGNAR51E

Product Type: Notebook

Recommended Use: Home use

Operating System: Microsoft Windows Vista Home Premium - English, Microsoft Windows Vista Home Premium

Processor / Chipset

CPU: Intel Core 2 Duo T7250 / 2 GHz

Number of Cores: Dual-Core

Cache: L2 - 2 MB

64-bit Computing: Yes

Front Side Bus: 800 MHz

Chipset: Mobile Intel PM965 Express

Platform Technology: Intel Centrino Duo

Features: Enhanced SpeedStep technology

Memory

RAM: 2 GB ( 2 x 1 GB )

Max RAM Supported: 4 GB

Technology: DDR2 SDRAM

Speed: 667 MHz / PC2-5300, 667 MHz

Slots Qty: 2

Empty Slots:

Storage

Main Storage: 200 GB HDD / 4200 rpm

Interface: SATA 1.5 Gb/s

Optical Drive: DVD±RW (±R DL) / DVD-RAM - fixed

Read Speed: 24x (CD) / 8x (DVD)

Write Speed: 24x (CD) / 8x (DVD±R) / 4x (DVD±R DL)

CD / DVD Rewrite Speed: 24x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 5x (DVD-RAM)

Display

Type: 17"

Resolution: 1440 x 900 ( WXGA+ )

Widescreen: Yes

Features: X-black

Audio & Video

Graphics Processor: NVIDIA GeForce 8400M GT - 128 MB

Total Available Graphics Memory: 895 MB

Camera: Integrated webcam

Resolution (MP): 1.3 Megapixel

Resolution: 1280 x 1024

Sound: Stereo speakers , microphone

Compliant Standards: Microsoft WSS 1.0/2.0, High Definition Audio

Audio Features: Sound Reality technology

Image Sensor Type: CMOS

Input

Type: Keyboard, touchpad

Keyboard Layout: UK QWERTY

Communications

Wireless: 802.11a/b/g

Wireless Controller: Intel PRO/Wireless 3945ABG

Network Interface: Gigabit Ethernet

Modem

Protocols & Specifications: ITU V.90, k56Flex, ITU V.92

Max Transfer Rate: 56 Kbps

Battery

Technology: Lithium Ion

Run Time: Up to 1.9 hours

Connections & Expansion

Slots: 2 x memory ( 0 free ) ¦ 1 x CardBus ( 1 free ) ¦ 1 x ExpressCard/54 ( 1 free )

Interfaces: 1 x audio - SPDIF output ¦ 1 x microphone - input - mini-phone 3.5mm ¦ 1 x network - Ethernet 10Base-T/100Base-TX/1000Base-T - RJ-45 ¦ 1 x IEEE 1394 (FireWire) - 4 PIN FireWire ¦ 1 x modem - phone line - RJ-11 ¦ 3 x USB 2.0 - 4 PIN USB Type A ¦ 1 x display / video - VGA - 15 pin HD D-Sub (HD-15) ¦ 1 x headphones - output - mini-phone stereo 3.5 mm ¦ Display / video - TV-out

Memory Card Reader: Yes ( SD Card, Memory Stick, Memory Stick PRO, Memory Stick Duo, Memory Stick PRO Duo )

Software

Software Included: VAIO Music Box, Skype, VAIO Recovery Utility 2.6, Google Picasa, Microsoft Works 8.5, Google Software Pack, Microsoft Office 2007 (Trial), Adobe Photoshop Elements 5.0, Adobe Premiere Elements 3.0, Roxio Easy Media Creator 9, Sony Click to DVD 2.6, WinDVD for VAIO 8.0, Microsoft Windows Media Player 11, Adobe Acrobat Standard 8.0, Norton 360 (60 days trial), Sony SonicStage Mastering Studio 2.4, Adobe Reader 8.1, VAIO Content Importer / Exporter

Miscellaneous

Features: Security lock slot (cable lock sold separately)

Localization: English

Colour: Black

Dimensions & Weight

Width: 41.6 cm

Depth: 30 cm

Height: 3.4 cm

Weight: 3.9 kg

Manufacturer Warranty

Service & Support: 1 year warranty

Service & Support Details: Limited warranty - 1 year

Ciao

Listed on Ciao since: 18/11/2007