Southern Electric

Advantages: Customer service is SUPERIOR!
Disadvantages: They wont give me any stock for the amounts our family uses!

...to the Chase. Yes Southern Electric has special offers and different rates for different purposes. BUT, they train their salesmen to cut to the chase! (Or at least the salesman I was given behaved like this). I asked a question, and he answered it with no double talk or side stepping. When I asked for the unit price, he gave it. When I asked about the offers, he explained each one, and showed me how each effected the overall cost against the unit ...
...whole selection process. So, Southern Electric contacted me, and helped me to sort out EVERYTHING to do with the other company. Yeah, of course they did, they wanted the business. BUT, then there was the London Electric business. (The one I wrote a separate review about). Well, they put my name on a 'hot list' of some sort and kept an eye out for me, and EVEN sent me a letter stating that all was clear. Still, that is them making sure they get the ... Read review

Advantages: Hard to think of any
Disadvantages: Could end up in Hot Water

...listen to reason but today Southern Electric went straight to the top of the list. Let me tell you a story. I have a friend who is Swedish but lives in this country and Southern Electric are her suppliers. For several years she had paid £ 40 per month for her electricity with no problems whatsoever. When a friend informed her that it sounded a bit high for a small cottage she contacted Southern Electric who agreed with her and reduced it to £ ...
...another supplier. However Southern Electric think they are outside that scope. If my friend wants to keep her electric supply she has to pay them. Normally when you make a mistake you have to compromise with your customers - why should this not apply to Southern Electric. Has anybody else come across this problem and did they get a better service than my friend is getting. Hopefully somebody can help with this one. Thanks for reading my moan. ... Read review

Advantages: Good prices and good customer service.
Disadvantages: Occasionally need chasing up.

...the next salesman came from Southern Electric I was reluctant to listen. However, he was quite persuasive in a non pushy sort of way and told me on the spot what sort of savings I could make. He seemed very upfront with me so I ended up signing up to give them a try. To this day I can still say that this was the most un-intrusive salesman I have come across. I should probably mention that I pay my bills by Direct Debit and the way that the Southern ...
...them. They did admit that Southern Electric’s electricity was better priced than theirs, but told me that the gas would be cheaper with them. So I ended up keeping my gas with Powergen and changing my electric to Southern. Years went by and I never had a problem with Southern Electric. Powergen, however, had at some point increased my Direct Debit (without notifying me) and I was paying double what I needed to. When I finally realised what had happened ... Read review

Advantages: pay as you go and no shock bills
Disadvantages: have to take key to shop but then go to the shop sometime anyway

We are on Southern Electric but we never have a bill. A few years ago we swopped over to having a key. This means that we pay for the electricity before we use it. We do this by taking the key to the local shop and handing it over the counter. They put it in a machine and put on the key however much money we want. A bit like a swipe card for your mobile phone. We then take it home put it in our meter and hey presto we have electricity for that ...
...shut or we forget. Well then we go on emergency. This means we have £5 worth of electricity that we can use. To "pay it back" we just charge our key when we can plus with an extra £1 and back to normal. This saves us having bills and not knowing how much it will be. We know exactly how much electricity we use and no bill. We have no callers to read meters either. This is a great method and you are always in control. ... Read review

Have had a boiler and central heating policy for 14 months now. Which has included 2 services. The first service had to wait several days for parts and then the most recent service has left us without hot water for 7 days now and still no confirmation as to when parts will a. arrive and b. be fitted. We have to phone to find up what is happeneing and are left on hold. WOULD NOT RECOMMEND