Sovereign SCS 38/45

Advantages: After this experience - none really
Disadvantages: Incorrect info about delivery date, wrong product delivered, no quick help or solution to problem

...Unfortunately I have to agree with the translation of "SCS" that another unsatisfied customer left in his review - ScS stands for: Shoddy customer Service. We bought 2 brown sofas from ScS Stockport in December 2007, were told it would not be delivered until mid/end January. We were very surprised to get a letter a week before Xmas telling us to pay the balance and the sofas would be delivered before Xmas. We suspected that ScS just wanted the money in their account, however, we paid and got told delivery would be be on Sunday, 23.12. between 7am and 7pm (how convenient...). It arrived at 4pm - but it was the wrong colour -red instead of dark brown. We spent an hour on the phone to ScS, trying to speak to a person in charge, got told somebody would ring back, nothing happend, we rung again, the carrier did not want to take the sofas back... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: You get a new sofa. Eventually.
Disadvantages: Bad customer service; long wait for delayed delivery; difficulty in booking repairer if anything wrong with item; overbearing sales techniques

...I've worked out what ScS stands for: Shoddy customer Service. How could I have been so stupid as to not realize this and actually spend a lot of money on a sofa from them? Silly me. Seriously, I would like to warn you to be wary of buying from ScS (at least in Stevenage, which is where I draw my experience from). Here's my analysis: IN-STORE Spacious store on a retail park (Roaring Meg, Stevenage), decked out like many different little living rooms in different colours. Ferocious heating in patches (so you can't really sit on the affected sofas for long) as it's pumped out from the warehouse unit's roof in big pipes. We walked in and it must have been a quiet day (despite being a Saturday) as 3 sales assistants (all men) followed us around as we browsed, each lurking at a distance at different angles from us, as if circling their prey... Read review

Ciao members have rated this review on average helpful

Advantages: None
Disadvantages: Faulty products, poor & aggressive cust service

...SCS-Sheffield/Rotherham We have had x3 orders from SCS all have been faulty, one order had a 3inch rip in it and the Sheffield Mgr accused that we had did it, the other orders included broken hinges, wrong density form cushions and scruff marks. Our first order was in Nov 2006 and we still have no joy, no satisfactory factory goods. Along, with this the mgrs from both shops have been rude & aggressive and I have reported this to their H/Office, one mgr stating 'that we are the type of custs that would never be satisfied?' I have had to take time of from work to let their assessors and delivery of goods and coupled from this rude service, we have had enough. Also, I have reported this bad experience to Consumer Direct, who have advised me that under the Sales & Goods Act 1979.... Read review

Ciao members have rated this review on average helpful