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Not good. I am a contact lens wearer but keep glasses for emergencies and lost my glasses last week.
Rang specsavers to arrange an appointment for new glasses and they told me I had to have a sight test too, and was due for a contact lens appointment as well. Couldn't book both at once for at least 2 weeks. So, went this afternoon for contact lens appointment having booked eyesight test for new glasses for tomorrow.
After checking was told my prescription was fine, but I was wearing the wrong type of lenses. These are lenses I bought on line at the specsavers site where they sent me an email after purchase saying they would check my prescription before sending them to me. Clearly not, as I am now told I am wearing the wrong lenses and need different ones.
Specsavers would take no responsibility what so ever for the ones I bought on line, even though I bought them through specsavers. They gave me some guff about being different franchises. So I am now expected to fork out for new lenses and 'bin' the £100 of lenses I have at home bought from their website after they checked my prescription.
I was charged £20 for the privilege of having a 5 minute examination and being told this, and now have to go back, not only tomorrow for site test, but next week for a follow up and to order new lenses again.
Needless to say, I am currently looking for a new opticians.
Hiya great start to the review, some more info would get you higher ratings. If you update let me know and id be happy to rerate, also if you need any help or advice (or just want a chat!) feel free to message me! Lisa xxx