Specsavers Opticians (Shop)

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Specsavers Opticians (Shop)

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63% positive

68 reviews from the community

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Review of "Specsavers Opticians (Shop)"

published 19/01/2012 | wolfie38
Member since : 19/01/2012
Reviews : 1
Members who trust : 0
About me :
Not for me
Pro None
Cons Unhelpful,rude, unprofessional
not helpful

"Specsavers Altrincham terrible service"

I requested an eye test using the online booking 4 days before my appointment and then took the day off work for the appointment, they were supposed to call me back after 2 days, but nothing, so I called them the day before the supposed appointment and the guy on the phone was rude and un-accommodating, no appointments on that day, he suggested that I must have made a mistake, no appointments at all for a week... very unhelpful, so I advised my family and friends to move to vision express, I called them up and they managed to fit me in, no problem.. there is no feedback on the Specsavers site to complain about the booking system, there are even testimonials on their site that are only positive and managed by themselves.. seems odd to me that they take no responsibility for their service or answer for their mistakes, very poor, avoid if possible

Wayne .

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This review was read 1248 times and was rated at
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Comments on this review

  • ithoughtyoudneverask published 20/01/2012
    Sorry, but this is just one small aspect of the service. It is useful to know though.
  • CPTDANIELS published 19/01/2012
    as per comments below
  • Nar2 published 19/01/2012
    As below. You really need to use the service to be able to reflect on it properly and then opt to write a review.
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Product Information : Specsavers Opticians (Shop)

Manufacturer's product description

Ciao

Listed on Ciao since: 08/11/2000