wolfie38 1

wolfie38

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Member since:19.01.2012

Reviews:1

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Specsavers Altrincham terrible service

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19.01.2012

Advantages:
None

Disadvantages:
Unhelpful,rude, unprofessional

Recommendable No:

10 Ciao members have rated this review on average: not helpful See ratings
somewhat helpful by (20%):
  1. AnneLorraine1
  2. kevin121
not helpful by (80%):
  1. ithoughtyoudneverask
  2. jez_taylor
  3. CPTDANIELS
and 5 other members

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I requested an eye test using the online booking 4 days before my appointment and then took the day off work for the appointment, they were supposed to call me back after 2 days, but nothing, so I called them the day before the supposed appointment and the guy on the phone was rude and un-accommodating, no appointments on that day, he suggested that I must have made a mistake, no appointments at all for a week... very unhelpful, so I advised my family and friends to move to vision express, I called them up and they managed to fit me in, no problem.. there is no feedback on the Specsavers site to complain about the booking system, there are even testimonials on their site that are only positive and managed by themselves.. seems odd to me that they take no responsibility for their service or answer for their mistakes, very poor, avoid if possible

Wayne .
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Comments about this review »

ithoughtyoudneverask 20.01.2012 11:11

Sorry, but this is just one small aspect of the service. It is useful to know though.

CPTDANIELS 19.01.2012 19:58

as per comments below

Nar2 19.01.2012 19:49

As below. You really need to use the service to be able to reflect on it properly and then opt to write a review.

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This review of Specsavers Opticians (Shop) has been rated:

"somewhat helpful" by (20%):

  1. AnneLorraine1
  2. kevin121

The overall rating of a review is different from a simple average of all individual ratings.



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