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I recently bought an A3 multifuctioin brother printer and with it purchased this great value warranty cover. Manufacturers warranties arnt great so i always look into taking out extra cover. The first thing i have to says is that so far i have received great customer service. A lady rang a few days after i had purchased the cover to check i had recieved the policy information via e-mail. She also informed me that i could submit my proof of purchase online so that i didnt have to dig it out if anything went wrong. The cover itself is excellent value for money and i can't imagine having any problems in the event of a claim.
I would highly recommend these warranties. They are excellent value and even if nothing happens to your machine, it's good peace of mind!