Well Standard Life is one of the biggest financial companies in Britain, and Europe's largest mutual - meaning there are no shareholders to dictate its path.
Sadly though, all this is about to change. After spending millions not all that long ago defending their mutual status after alleged ... Read review
Advantages: established reputation, good customer service Disadvantages: current directors could do better
Well Standard Life is one of the biggest financial companies in Britain, and Europe's largest mutual - meaning there are no shareholders to dictate its path.
Sadly though, all this is about to change. After spending millions not all that long ago defending their mutual status after alleged carper bagger Fred Wollard, and making life difficult for another alleged carpet bagger, David Stonebanks, the current board have decided shedding ... ...best, and with it owning Standard Life Investments, Standard Life Bank and Standard Life Healthcare, it is at the very least an option for all your financial needs even if it is losing it a bit. Do shop around though, as it is not the Master it once was.
Please note I refer to its banks mortgage products for APR.
It is really lacking on its online facilities though, as it will be hard to buy a product on its sites and ... more
Well Standard Life is one of the biggest financial companies in Britain, and Europe's largest mutual - meaning there are no shareholders to dictate its path.
Sadly though, all this is about to change. After spending millions not all that long ago defending their mutual status after alleged carper bagger Fred Wollard, and making life difficult for another alleged carpet bagger, David Stonebanks, the current board have decided shedding there mutual status and becoming a PLC is a good thing, even though the company is worth millions less that when the last two demutual threats took place which tey opposed.
What has happened then, well lots.
Since the last mutual vote, the comapny has lost Scott Bell and Iain Lumsden, the earlier jumping ship and the other being pushed (my opinion).
The stock market has hammered the company, but they too have got to take responsibility. They took the credit when they got great returns, due to their investment strategy, and now they should take criticism when the sae philosophy goes wrong, especially when they change it after the losses making it difficult for yourpension or endowment to get back on track, with, in the case of endowments, a tremendous shortfall. Meanwhile the directors still reward themselves, with in one case, a new Porsche.
The company has let its clients, who are owners, down, and has done to staff too, with redundancies, and I believe cuts to their pension.
I do not accept their usual defence that other companies are doing worse, though to be fair it is true in some cases. It is not a defence though, other companies are doing better too,
They are still good signs though, the customer service has been retained and is probably the best in the industry and there life cover and criticall illness products are probably the most extensive also, with the latter even covering your children up to a percentage of the overall cover. They are not the cheapest, but you do get what you pay for. It is a shame from Joe Public's point of view they are moving away from this business, putting more resource into corporate business, but as it has PLC ambitions it is not a surprise.
So it is the directors and investment choices that have let the company down, and forced it to give up its biggest asset, its mutual status, but its actual products, ignoring the investment side of things, and its customer servie is one of the best, and with it owning Standard Life Investments, Standard Life Bank and Standard Life Healthcare, it is at the very least an option for all your financial needs even if it is losing it a bit. Do shop around though, as it is not the Master it once was.
Please note I refer to its banks mortgage products for APR.
It is really lacking on its online facilities though, as it will be hard to buy a product on its sites and its over compliance can make things difficult, often getting in the way of common sense, so improvements there, please.
Advantages: Wide Product range, Mutual company Disadvantages: Wide product range can be confusing
Standard Life have a wide range of assurance and pension products.
I currently have an EPP, PPP (DSS only), Family Income and Homeplan policy from SLAC.
The staff are in general helpful although it can be that you get transferred once or twice until you get the correct department for your specific query. Nothing wrong with this in principle but it could be better if each letter you receved contained details of the various servicing departments.
... ...cheapest.
It should be remembered however that SLAC is still a mutual company (and these are getting few and far between). This means that there are no shareholders (other than the policy owners) and so investment performance will tend to be better since there are no dividends to pay out.
It also means however that the financual controls in place could be tighter and so improve the policy returns even more. Without the pressures of shareholders ...
raymie 27.05.2001
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Ciao members have rated this review on average: helpful Review of Standard Life Assurance Co
Advantages: Well established company with excellent customer service Disadvantages: Has suffered from endowment misselling problem
Having used Standard Life for many years for life insurance policies I have found their regular updates and statements of performance arrive on time and are easy to understand. Their telephone help line is excellent with, in my experience, one of the lowest waiting times around to get to speak to a real person. When you get there they are polite, knowlegable and very helpful. When they say something will happen it does so within their stated timescales. ...
Johnh1944 24.11.2004
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Ciao members have rated this review on average: somewhat helpful Review of Standard Life Assurance Co