This was the worst product we have ever had. The dimplex stoves cooker was extremely bad in every repescts. It looked great in the shop, suited the kitchen design but what a mess. It was a poor cooker as the temperature of the ovens did not work properly. This is why one has temp. controls so that baking and cooking can be easily done without fuss or concern. However engineer could not fix it and after 6-7 call outs the company said it was not a manufacturing problem but something else. They never replaced it, did not answer calls and waited till the guarantee ran out and then said they could fix it in ireland for very high prices. Every aspect of the after service was appauling. they could not get an expert to answer why there was poor quality in all aspects. I brought another engineer in to see what the problems were and he said that quality, parts, manufacture of product worst he had seen and suggested certain remedies. I passed this on to dimplex. I received a letter saying they could fix it at an huge price and this was at a discount as they realised there was some issues.
How helpful would this review be to a person making a buying decision? Rating guidelines
Apr 11th, 2009
(Apr 10th, 2009)
very helpful by (20%):
helpful by (60%):
somewhat helpful by (20%):
