CarolineX... 5

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Member since:19.01.2003

Reviews:5

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Read policy on Shipping Charges - can get refund.

Quote-end
14.07.2004

Advantages:
Great prices, excellent customer service & delivery

Disadvantages:
Huge selection of brands  -  but not all products

Recommendable Yes:

11 Ciao members have rated this review on average: helpful See ratings
helpful by (100%):
  1. bubblegum_princess
  2. Fruity_Tart
  3. Ivanova
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Wow, I cannot rate this site enough. Personally I do not buy that much makeup/cosmetics for myself, but I enjoy surfing the net for bargains for friends and neighbours.

Well, my neighbour love Guinot products - although I had never heard of them before. They are very expensive and after extensive research for her, I came across several items on Strawberry.net. She was amazed at the prices and asked me to order some immediately! I warned her there may be shipping charges/duty payable, but since it was FREE postage & packing (from Hong Kong) she decided to go ahead. I checked out their policy page and apparently they offer to help out with extra charges "on a goodwill only basis".

Well, the goods duly arrived and my neighbour was charged £22 duty. I duly sent Strawberry an email checking out their goodwill policy on customs charges and received a lovely email back from them, apologising, and asking me to send the customs invoice to them by post or fax and they would credit my card with the £22!

I call that excellent customer services - if you can spend the time checking out the policies on these sites, its surprising what you can find!

My friend bought over £100 worth (this may have influenced their goodwill decision, but worth a try with smaller purchases) and said she had saved £40 on buying the same items in town.

They have a good selection of products (not always the ones you want, but hey, you can't have everything - AND what you save on the products they do have, you can use to buy the ones you want from other sources?)

So to summarise - excellent customer services, plus Free Delivery, wide range of brand names - what more could you ask for?

Highly recommended site - happy shopping!
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Comments about this review »

MAFARRIMOND 15.07.2004 09:45

I will check them out. Maureen

Linzee 14.07.2004 21:34

I've heard of this site but never actually shopped there yet! that was really good of them to refund the charge. Linz x

chinesa11 14.07.2004 21:30

SOunds good. I would like to know more about the site though, like what they sell, how long it takes for purchases arrive, etc. xx R

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Type Health & Beauty
Domain Extension .com

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