Advantages Very cheap
Disadvantages Poor support, packages not "unlimited", lots of downtime, slow connection, high latency
I'm writing this looking back on a review I posted here in September 2005 about my ISP at the time - and unfortunately, still my ISP as I write this - because I'm at the end of my tether with this company! I apologise if this seems like a rant, but I think people should really know how bad this ISP has turned in recent years. If you don't manage to make it to the end, that's fine, but please don't sign up with Supanet or let anyone you know get attracted by their very competitive prices.
I've been a Supanet customer since I bought a Time PC around eight or nine years ago. It, of course, came preloaded with Supanet software and having been offered a very interesting signup deal (of which I can't remember the details now), we switched from our old ISP (AOL) to Supanet. As far as I can remember, it was painless. The afternoon after buying the PC, I was connected to the internet. All good so far.In late 2004/early 2005, after an enquiry accidently became an order, I ended up with a USB modem at my door and a subscription to Supanet's 512kbps ADSL Service. Not being able to face the cancellation fee of the twelve month contract I'd ended up in, I decided I would trial broadband. Being a constant user of dialup internet, it wasn't that much more expensive than what I was used to paying, at about £20 a month. They provided everything I would need to get started and held my hand through the whole setup process, even though I found myself having to go out and buy a couple of micro-filters for my other telephones.
Not long later, 1mbps services were activated at my exchange, and Supanet phoned me up and offered me that service for no extra cost. Even though I had to spend 10 minutes on a foreign premium phone line to get my new details (you would have thought they would be able to send me them through the post) as they'd changed my login name, I was setup the next week with a very stable and fast 1mbps connection with unlimited bandwidth.I had one or two minor issues with downtime and problems with my exchange, which Supanet sorted with a bit of persuasion, but over the 18 months that followed, I can't recall ever having more than a couple of days of downtime.
Having supanet.com as my homepage meant that I became aware of the new packages that emerged from Supanet. Last year, faster services started springing up, offering various packages with different bandwidth limits and connection speeds and there was a huge drop in their prices. I got an e-mail about 3 months later that my 1mbps unlimited package was expiring and that I would have to upgrade to one of their current services if I wanted broadband access, so I selected the package which was around the same price as what I was paying at the moment: £18.
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