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I was persuaded to join this companies Easywarm payment plan for the over 60's by a representative of the company. The monthly payments started off at £58, then they were increased to £96.
After about two years I was approached by another power company and as a result of this I started doing some sums.
I found I was paying £20 per month in excess of the cost of the fuel I was actually using.
I contacted Swalec and asked why I was not informed that the payments I was making were in excess of the cost of the fuel I was using. I was told it was not their job to inform me of this. Having just to make one monthly fixed payment I suppose I did not study the quarterly bills as I should have
This was a scheme supposed to help the elderly, but all it did was rip me off. Why was I not told I was paying in excess of the cost of the fuel being used?
Obviously I asked for a refund of what I had overpaid and was informed that this was not possible.
Welcome to Ciao. A good start but if you feel you would like to add or expand on the details in the review at any time in the future you can do this by pressing the edit link in the centre at the top of your review as you read it. . Fionaxx
mumsymary 24.05.2007 20:31
Hello and welcome to ciao .what a rip off . As below you really need to write a bit more . read lots of other peoples reviews and you will get a bettter idea how much and what too put .