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Home > Internet > Travel & Weather > .co.uk Travel & Weather > Sykescottages.co.uk
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51 Reviews

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Had an awful experience at a property we booked with Sykes, which was then compounded by the way our complaint was dealt with - or not, as was the case. Within an hour of arriving at the property... more

User Reviews

for Sykescottages.co.uk

Rating Summary based on 51 reviews

  • 5 Stars
    		17
  • 4 Stars
    		18
  • 3 Stars
    		2
  • 2 Stars
    		1
  • 1 Star
    		13

Detailed rating

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  • Layout & Design
  		• 3.4
  		• 3.5
  		• 3.7
  		• 3.5
  		• 3.7
  • 3 of 3 Ciao users found the following review helpful
    Picture of kemw

    kemw

    4 Stars Try a holiday closer to home and love it!!! 07/04/2010
    User recommends the product

    Advantages Advantages No passport /airline stikes, wonderful people, history/ culture, cottages for all tastes & advice

    Disadvantages Disadvantages UK weather a little unpredictable - stay by the fire or grab a waterproof and carry on regardless

    Working for a high street travel agent has allowed me to visit many exotic places and never think of holidaying closer to home. So when my husband suggested a UK break rather than Rome or Venice, I was a little surprised!!! Reluctantly I started leafing through the brochures in our shop but my husband wanted something less commercial than the log cabin holiday parks and less costly than the country cottages on offer. His colleague, suggested Sykes – I suspect he also put the UK holiday idea in his head – he had used Sykes Cottages for 10 years and never had a bad holiday. Again a little ... more
  • 5 of 5 Ciao users found the following review helpful
    Picture of willaston26

    willaston26

    4 Stars Overall very happy 28/06/2011
    User recommends the product

    Advantages Advantages Fast, easy to navigate website, good admin processes, helpful and efficient staff

    Disadvantages Disadvantages No cottages outside of UK and Eire

    I have just returned from a holiday in the peak district with my wife and two young children (6&4) booked through Sykes cottages. Sykes was recommended to me by my sister in law and thought I would give them a go as all the agencies I found online appeared to be similar. First things first, their website, I found the website easy to navigate and the layout was OK, one thing that did confuse me was that the calendar and prices appeared to geared towards the properties that had a Saturday start day, as the property that we eventually settled on was a Friday, this proved somewhat confusing, as ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of scorchio65

    Level 1 scorchio65

    Member since 13/03/2013

    Reviews written: 1

    1 Star Dubious Star Rating 13/03/2013

    Advantages Advantages Away from it all

    Disadvantages Disadvantages Poorly maintained and in our opinion, a 3 star property at best.

    Had an awful experience at a property we booked with Sykes, which was then compounded by the way our complaint was dealt with - or not, as was the case. Within an hour of arriving at the property, we had to drive to a supermarket to buy some antihistamines as I had a reaction to the mould/damp at the property. There were black mould/spores on bedroom blinds. Evidence of black mould having been attempted to be removed from other areas. Black mould/spores in 'summerhouse'. What could only have been Algae spewing out of jets of the Spa Bath. Washer Dryer - Drying function did not work. Extractor ... more
  • 6 of 6 Ciao users found the following review helpful
    Picture of Bill80

    Bill80

    1 Star Sykes cottages 'Don't care attitude' Again! 24/11/2009
    User doesn't recommend the product

    Advantages Advantages None

    Disadvantages Disadvantages Incomplete and misleading information

    I have read the two previous reviews on Sykes Cottages and have to agree with the general view that once they have the booking they are not interested in any complaint and just pass on responsibility to the owner. In our case we booked a week in a cottage in November and have two complaints arising from inadequate description or misleading information. 1 There was a winding, narrow stairway with no handrail, and none of this was stated in the brochure. In our opinion this made it quite unsuitable for the elderly or infirm and after struggling for three days we abandoned our break and came home ... more
  • 1 of 1 Ciao users found the following review helpful
    Picture of cabernet7

    cabernet7

    5 Stars Need some R&R? Manor Cottage in Ludlow ticks every box! 01/04/2010
    User recommends the product

    Advantages Advantages Fantastic choice of cottages and excellent service

    Disadvantages Disadvantages None

    After weeks of preparing for Christmas – shopping, wrapping, unwrapping, more shopping, eating, drinking, more eating, more drinking and, of course, making sure Santa and Rudolph had their fill of mince pies and carrots, a holiday was just what I needed – and as soon as possible. So I grabbed myself a coffee, a handful of Quality Streets and headed for the computer. Within a few minutes, I found myself happily browsing holiday cottages with Sykes Cottages. Their website is excellent (www.sykescottages.co.uk) and so easy to navigate. I fancied going to Ludlow in the heart of beautiful ... more

Product information

for Sykescottages.co.uk

Product Details

Type Online Holiday Booking

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Questions

for Sykescottages.co.uk
  • canadians 29/7/2011 17:41:22

    So Sykes constantly has to keep responding to reviews to justify taking people's money?

    I find it ironic that they state that they sent a form for insurance purposes but when notified that insurance was not purchased they came back with nothing! At least the other agent that we dealt with managed to refund our money after having re-rented the location but Sykes doesn't offer this and simply says "thanks for the cash now go away!" So in theory they can re-rent the location twice and get paid twice...nice!

    Question status

     Open