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Earlier this year I booked a holiday through Sykes holiday cottages to Biffins Berth in Whitby for August 2009. The cottage was shown in the brochure to be one of three and was described as having an enclosed communal garden. When we arrived we found that we were on a holiday site with approx 50 other properties of which there had been no mention and that our enclosed communal garden was actually the site playground complete with bbq. In my opinion this should have been mentioned, we went there with two young children and a dog, the dog could not even go outside because of other holidaymakers children and the playground was used until very late at night (noisily).
It is my view that Sykes do not care once they have your money and will fob you off at every turn, be very aware that they don't mention all the relevant details in their brochure and then blame you for not asking the right questions. I would not recommend them at all.
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We are sorry our customer did not enjoy his holiday at this cottage. This is a cottage that usually receives very positive feedback.
We take great care in compiling our descriptions and, whilst we note his dissatisfaction, we feel his criticisms are invalid. We care very much that our customers have great holidays and work closely with our owners to provide quality accommodation for our holidaymakers.
This is witnessed in that over 90% of our customers are glad to strongly recommend the property they have stayed in to family and friends.
Sykes Cottages
Comments about this review »
TheHairyGodmother 15.09.2009 16:00
Sorry but much more information is required to achieve higher ratings. If you add anything to this review in terms of additional detail and opinion, please do not hesitate to drop a quick message in my guestbook and I will come back and re-rate :)
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