TV Warehouse

...a Tony Little glider from TV WAREHOUSE It said on the order form it could take up to 28 days for delivery. Getting near to the time I e-mailed twice and got no reply! On the 26th I think it was I spoke to a ????????? on the phone and she said she would see about it but it was 28 WORKING days I got an e-mail the following day

Dear Margaret,

Thank you for your recent enquiry. I understand that our Customer Service
...
...happened all the time with TV Warehouse.

I then phoned again and had to explain it all again AS I COULD NOTBE FOUND
I got a phone call back to say it would be taken off my Visa and every day since then 22nd august (remember it was ordered on 2nd July) I have been checking my bank account

We were out today and I have the flu and a chest infection, so I wasn’t too good, but when I checked the messages on the phone ... more

those of you who have already rated this oOP wont have to bother reading it again . I have been asked by ciao in a very nice e-mail to remove the names on the opinion.

I have replaced the names with ????? I hope it doesn't make the Opinion too hard to understand

You are not going to believe it. It has happened again (will I never learn) I know this should be in buyers beware but as I had this bother before with QVC and used up my buyers beware I just had to have it here

On the 2nd 0f JULY I ordered a Tony Little glider from TV WAREHOUSE It said on the order form it could take up to 28 days for delivery. Getting near to the time I e-mailed twice and got no reply! On the 26th I think it was I spoke to a ????????? on the phone and she said she would see about it but it was 28 WORKING days I got an e-mail the following day

Dear Margaret,

Thank you for your recent enquiry. I understand that our Customer Service
Manager ????????? has dealt with your enquiry.
If you have any further enquiries please do not hesitate to contact us on
0800 0520300.

Kind Regards
I kept phoning Customer Service’s( lots of times I lost count) and I spoke to two ???? or ???? and ????????? and I was told It will be on it’s way soon then //We can’t find you on the system //This went on for ages and I spoke to ????????? at least six times
I was promised delivery and it didn’t arrive

Every time I phoned, and I couldn’t tell you how many times I did .At first they took a message and said they would phone back and didn’t then I said I would hold and usually then they would miraculously find somebody for me to talk to I was told they couldn’t find me in the system

Dear Margaret,

Sorry for all the inconveniences. I can confirm your order has been
cancelled.

Kind Regards

-----Original Message-----
From: WEEMAM@aol.com [mailto:WEEMAM@aol.com]
Sent: 11 August 2003 15:21
To: ??????@SamDirect.com
Subject: Re: URGENT refrence no 02682718

Below is my original message it was attached to the e-mail

I have talked to ?/????today and she said she would cancel my order I am
sorry about this but all this uncertainty is getting to me. Could you please
send me a conformation of the cancellation by e-mail ASAP? I am sorry you
couldn't supply me with the goods. The order form seemed to have gone
astray. I suffer with stress related Asthma and I can't let it go on any
longer. I really require a machine (yesterday) and I just cannot afford to
pay for two. I hope I have explained this OK

but by this time I was really upset and shaking and then got an e-mail back confirming the cancellation I thought that was the end of it.

22nd AUGUST a delivery van came with a glider
I told the driver it had been cancelled and I had e-mail as proof (I had kept it by the front door just incase) he said this happened all the time with TV Warehouse.

I then phoned again and had to explain it all again AS I COULD NOTBE FOUND
I got a phone call back to say it would be taken off my Visa and every day since then 22nd august (remember it was ordered on 2nd July) I have been checking my bank account

We were out today and I have the flu and a chest infection, so I wasn’t too good, but when I checked the messages on the phone there was a message from (Best Direct) they must be the suppliers. They said the glider has been returned to us and we would like to know if you want it re-delivered and we would like to check your address

By this time I thought I was going to be sick. The girl said we called you about this last week on the 5th I said THIS IS the 5th and I just received the message. She said OK she would refund less the postage.

I said “ oh! No! I am not paying postage as I cancelled it weeks ago and I have the proof I was told it would take about 14 days to come off my Visa

I am sick to the back teeth with them so it is now in the hands of The Judge In The Sunday Mail Newspaper and I have sent all the details to Watchdog at the BBC

Just to remind you . This IS NOT QVC again it is TV Warehouse

Please be careful where you buy from as it is really upsetting and as I said it is like banging your head against a brick wall

<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<UPDATED 9th SEP

I checked my bank account this morning and I have got a FULL REFUND

I then got a letter in the post from (THE JUDGE ) at The Sunday Mail saying

" I have passed on details of your complaint , and I hope this will be of assistance to you
If the people concerned should scontact you direct with their response, perhaps you would write and let me know "

Do you think I would have got is as quick if he hadn't got in touch with them ? .I don't think so. I have written and thanked him ...
 

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