Hiya everyone , Must be about 8 years since I wrote here . Lots being going on on my life but Think of all my old friends often . So I am back . The site has changed sooo much so still trying to find my way around xx
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PLEASE BE WARNED,,,New update,,,
keep well away from them
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those of you who have already rated this oOP wont have to bother reading it again . I have been asked by ciao in a very nice e-mail to remove the names on the opinion.
I have replaced the names with ????? I hope it doesn't make the Opinion too hard to understand
You are not going to believe it. It has happened again (will I never learn) I know this should be in buyers beware but as I had this bother before with QVC and used up my buyers beware I just had to have it here
On the 2nd 0f JULY I ordered a Tony Little glider from TV WAREHOUSE It said on the order form it could take up to 28 days for delivery. Getting near to the time I e-mailed twice and got no reply! On the 26th I think it was I spoke to a ????????? on the phone and she said she would see about it but it was 28 WORKING days I got an e-mail the following day
Thank you for your recent enquiry. I understand that our Customer Service Manager ????????? has dealt with your enquiry. If you have any further enquiries please do not hesitate to contact us on 0800 0520300.
Kind Regards I kept phoning Customer Serviceís( lots of times I lost count) and I spoke to two ???? or ???? and ????????? and I was told It will be on itís way soon then //We canít find you on the system //This went on for ages and I spoke to ????????? at least six times I was promised delivery and it didnít arrive
Every time I phoned, and I couldnít tell you how many times I did .At first they took a message and said they would phone back and didnít then I said I would hold and usually then they would miraculously find somebody for me to talk to I was told they couldnít find me in the system
Sorry for all the inconveniences. I can confirm your order has been cancelled.
-----Original Message----- From: WEEMAM@aol.com [mailto:WEEMAM@aol.com] Sent: 11 August 2003 15:21 To: ??????@SamDirect.com Subject: Re: URGENT refrence no 02682718
Below is my original message it was attached to the e-mail
I have talked to ?/????today and she said she would cancel my order I am sorry about this but all this uncertainty is getting to me. Could you please send me a conformation of the cancellation by e-mail ASAP? I am sorry you couldn't supply me with the goods. The order form seemed to have gone astray. I suffer with stress related Asthma and I can't let it go on any longer. I really require a machine (yesterday) and I just cannot afford to pay for two. I hope I have explained this OK
but by this time I was really upset and shaking and then got an e-mail back confirming the cancellation I thought that was the end of it.
22nd AUGUST a delivery van came with a glider I told the driver it had been cancelled and I had e-mail as proof (I had kept it by the front door just incase) he said this happened all the time with TV Warehouse.
I then phoned again and had to explain it all again AS I COULD NOTBE FOUND I got a phone call back to say it would be taken off my Visa and every day since then 22nd august (remember it was ordered on 2nd July) I have been checking my bank account
We were out today and I have the flu and a chest infection, so I wasnít too good, but when I checked the messages on the phone there was a message from (Best Direct) they must be the suppliers. They said the glider has been returned to us and we would like to know if you want it re-delivered and we would like to check your address
By this time I thought I was going to be sick. The girl said we called you about this last week on the 5th I said THIS IS the 5th and I just received the message. She said OK she would refund less the postage.
I said ď oh! No! I am not paying postage as I cancelled it weeks ago and I have the proof I was told it would take about 14 days to come off my Visa
I am sick to the back teeth with them so it is now in the hands of The Judge In The Sunday Mail Newspaper and I have sent all the details to Watchdog at the BBC
Just to remind you . This IS NOT QVC again it is TV Warehouse
Please be careful where you buy from as it is really upsetting and as I said it is like banging your head against a brick wall
I checked my bank account this morning and I have got a FULL REFUND
I then got a letter in the post from (THE JUDGE ) at The Sunday Mail saying
" I have passed on details of your complaint , and I hope this will be of assistance to you If the people concerned should scontact you direct with their response, perhaps you would write and let me know "
Do you think I would have got is as quick if he hadn't got in touch with them ? .I don't think so. I have written and thanked him ...
I have used QVC many times without problems but thanks for the warning about this new mob,good op......kev xx
philipjohn001 31.10.2003 18:37
I am always so wary about buying stuff from an organisation like QVC or TVW you hear so many stories about them charging twice and not delivering etc. Glad you got your money back shame it had to take a letter from a newspaper to get it though eh?
bwsr2 23.10.2003 17:52
Br - It sounds like you had a lucky escape! - Certainly won't be buying anything from them. I trust all has been sorted now? Anyway, thanks for the warning. Cheers, Bruce (bwsr2)