Advantages Signal, Costs, Everything
Disadvantages Wish they offerd a house phone package
|Coverage & reception|
|Customer service quality|
|Customer service waiting times|
|Tariffs & Charges|
|Accuracy of charges|
|Range of different billing plans|
|Range of services (e.g. voicemail, messaging)|
I have been with T Mobile for around 5 years now, and cannot fault the service, When i first signed up, they were doing a special offer, of 25% off line rental a month for the first 18 month contract. This meant i was getting a £40 a month contract, for £30!The contract i signed up for, was a mix of texts and calls, I'm still not sure how much i get free, but i know it does the job. After my first 18 months, T Mobile told me i would have to start paying full price for the contract, but after some gentle persuasion, they let me keep the 25% discount, and still do to this day.
I cannot find one fault with their customer service, there is never long waits in the queue, and you always get through to a call centre with English speaking staff. The signal is spot on, i travel a lot due to work, and very rarely am i out of range.Going abroad is also very reasonable, within Europe, its 49p per minute to make a call, but only 19p per minute to receive, so providing your friends like you enough, get them to call you, and it only costs you the 19ppm! Even in America, it was only costing me £1.20 per minute, which i don't think is bad at all. You can actually buy bundles to reduce these prices, but as its only once or twice a year, i can't be bothered with the hassle. The signal abroad is also spot on, within 5 minutess of turning my phone on when i get off the plane, it's ready to use.
I am always offered early phone upgrades, which is good, because my phones don't last long, they always get dropped whilst jumping out of a digger! Even when i come to renew, if i find T Mobile are not the cheapest, i wouldn't change, just knowing that the customer service and reception is spot on, is worth the extra!Absolutely 5*, cannot fault them at all! Very well recommended!
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