TalkTalk

It takes a special brand of incompetence to force me back into the arms of the cretins at BT. Yet somehow Talk Talk managed to frustrate me to the point I was clawing at BT Towers' door in desperation, like a dog with a bladder infection. I moved in with my girlfriend in April, which should have been a joyous experience. Except when I plugged my laptop in and tried to contact the router. "Oh, the broadband's never really worked" my girlfriend interjected. "Sorry?" I replied incredulously. "Well I've tried to get it working but it only stays connected for five minutes at a time - if you're ... more

I am not a customer of Talk Talk and after my experiences with them would never ever be. My parents who are 80 joined Talk Talk a few months ago, up to a month ago no problems. Then one morning there phone was dead, my mum called me from a phone box asking me to report it to Talk Talk for them. She gave me a freephone number to use, as she had been trying to get throught for ages with no joy. Finally after a 30 minute wait, I managed to get through to Talk Talk to report the fault on my parent's line. I was told I had to ring a different number as my parents line had been transferred to a ... more

The internet has opened up a whole new world of consumer choice. A few minutes spent on price comparison websites can yield cheaper gas bills, cheaper electricity, discount shopping codes, a price comparison for practically any product under the sun, and the ability to switch your telephone provider from BT to a myriad of alternative operators that are now springing up. The most well-known rival to BT is currently TalkTalk, a service owned and operated by the Carphone Warehouse. They use BT and Opal Telecom lines to route calls and generally offer small savings over BT's 'Together' options. In ... more

When I acquired my first internet/landline service from Tiscali several years ago, I hadn't the faintest clue of how to set up either properly. Luckily back then, the help from Tiscali was just fine and everything was sorted, no problems with anything except little hiccups that are expected. Enter TalkTalk. I received an alarming letter stating that Tiscali's UK systems had been purchased by TT and that my subsequent service will be the same price and avoid a number or email change. I was sent a TT branded modem which was incredibly poor and caused me to call up the TT customer service for ... more

Nearly a year ago we moved into our new home and at the time the only telephone and internet provider was Sky, so we signed up with them for one year, we took all three services that they were providing so as well as the phone and internet they also provided us with their television package. For the television we paid £26, for our phone line we paid £11 and after the first three months we paid £6.50 for our internet. and the bills were on a monthly basis. All was well we had a few problems with the tv channels in the bad weather but everything else was fine, the internet was great and we very ... more