Review of "TalkTalk"

published 27/06/2004 | Testarossa
Member since : 25/02/2004
Reviews : 66
Members who trust : 44
About me :
Pro It's free to talk to other users
Cons None yet
very helpful
Line Quality
Customer service quality
Customer service waiting times
Tariffs & Charges
Accuracy of Charges

"♫♫Happy talky talky, happy talk♫"

I have spent the last couple of years looking out for any possible way to save money. It’s not that I am a skinflint, but I don’t see that point in paying over the odds for anything.

I have had my phone calls with a couple of different providers who were cheaper that BT, but the 0870 numbers tend to be very expensive. More and more companies are switching over to 0870 numbers, so you can’t avoid dialling them.

I received an email from my Dad. He’d switched his landline over to Talk Talk by the Carphone Warehouse. You may have heard the adverts. If you watch Big Brother, you can’t have missed the advertising, but did you take any notice?

“It’s free to Talk Talk!”

So, is it really free? If you want to save some money, then read on.

I checked out their web site, and it looks pretty good. Their call charges are less than BT, and if they are not cheaper, they’ll pay you £1000! Well, that’s me in.

I completed the form online at k, and waited. I received an email back saying that they had received my application, and that I would receive an information pack. Within 2 weeks, I was a Talk Talk customer.

£Call Charges£

You have 3 options. You can go with a standard tariff, pay a monthly fee allowing you free calls evenings and weekends, or for £12.99, you get unlimited free calls up to 70 minutes per call. Now, working out the standard tariff, the calls are cheaper than BT together. Calls to mobiles are also cheaper. I called Germany recently, and my bill came to 5p per minute!

OK, so you want to know what my bill came to for last month? Well, on One Tel (my last provider) I was paying £10-£14 per month. Last month cost me £2.40! That’s because most of my calls are to my mum who is with Talk Talk, so all those calls were FREE!

Are there ways to lower the bill even further?

Yes. You can set up a “Calling Circle”, which is similar to family and friends. So, if you call someone regularly, and they are daft enough to not want to go on Talk Talk, then add them to your call circle. You can have up to 11 numbers. Of these, 3 can be mobile numbers (10% discount), one international number (10% discount), one 0845 number (33% discount) and any landline numbers (up to 11 if you don’t use the others) (10% discount) You can also have a prime number, which you can have a further 5% off.

That reminds me; I really should set mine up!

?Does that mean I’ll get 2 bills?

Yes, but so what? You will get your line rental bill from BT, and you calls from Carphone Warehouse, but you will be saving a packet! If you set up a direct debit, you won’t have to remember to pay 2 bills anyway.

?Will I lose my other BT features?

No. Features such as Ring Back, 1471, and Call Waiting still work in the same way. You can also get Call Barring, which is great if your kids run up the phone bill.

?Any other tips for saving money with Talk Talk?

OK, here is a BIGGY.

If your kids run up your phone bill, give their friends parents one of your cards that you receive from the Carphone Warehouse when you join up. It has a code on the back. When they join up using your code, you will be credited with £10 of calls. Not only that, but your kids can call their friends for free! Just remember to set a timer for them to hang up after an hour and redial, then you won’t be charged for going over your call period – they can do this as often as they like.

You can refer as many people as you like, and each time someone joins up using your code, you get another £10. BRILLIANT.

Managing you account

This is fantastic. You can set up your account online. This way, you can check if you are on the right talk plan, view your bill, send messages to people asking them to join up to talk talk, manage you calling circle, etc etc.

I do everything online, even manage my life! So this for me is excellent.

You can also have internet access through Talk Talk, and if your dial up is an 0845 number, you can nominate this number for your calling circle to get your 33% discount.

My overall opinion?

Well, if you haven’t guessed by now, I think Talk Talk is the best thing since sliced bread. If I get one person to join up every 4 months, all my calls, effectively, will be free. And you can’t beat that, can you? If you want to join up (and I can't imagine why you wouldn't) feel free to use my code. It's K0100. This will give you £10 cash back in the form of a cheque!

Hope you have enjoyed reading. Go and save yourself a fortune!

Sam xxx

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Comments on this review

  • chocoholic published 11/08/2005
    They provide cheap broadband too- I'm thinking of switching... nice to read about a good experience!
  • beahawk published 17/12/2004
    Those adverts are annoying but you seem to have benefited from talk talk.
  • callancool published 23/08/2004
    great op! Shame I'm with Smellywest. But hey, for those free calls, do they exclude non geographicals? (i.e own that don't start with 01, 02, 0500, or 0800).
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Product Information : TalkTalk

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Listed on Ciao since: 20/10/2003