Drunk mostly, regret most things. Unlike X factor contestants have been on no emmotional roller coas...
Drunk mostly, regret most things. Unlike X factor contestants have been on no emmotional roller coasters lately. Dislike Robbie Williams very much indeed, on every level. Always looking to cut corners, to find a job that pays lots for doing little.
Member since:05.01.2003
Reviews:8
Having realised that eighty quid a month for broadband and evening/ weekend calls from BT was slightly excessive I eagerly hunted a more competitive deal.
TalkTalk option 3 seemed pretty good, not qualifying for free Broadband my monthly charge would be about thirty quid, nearly six hundred pound a year cheaper than BT, more so when you consider option 3 offers free phone calls of up to 70 minutes anytime of the day or night and free international calling to select countries.
I signed up online and TalkTalk did the rest, informed BT I no longer required their extortionate service and they would have to find some other mug to bankroll their irritating adverts. Furthermore, while they were at it they could stick my friends and family up their arse hole and use their ill gotten fivers to wipe off the residue.
It took about two months for each service to kick in, telephone first and then broadband. Other than the line going fuzzy for a couple of weeks I wasn't aware of any change in provider on the telephone. The broadband seems a little unreliable but, I can live with that for a saving of six hundred notes a year.
To be honest, my only real beef with TalkTalk is their appalling customer service.
Having returned home from holiday I was most surprised to find when I attempted to make an outgoing call a restriction had been placed on the line. I telephoned customer services (from my mobile phone as I couldn't make outgoing calls from my landline) and using an online translation website to interpret for their customer services telephonist, found out they had cut off my phone because my direct debit had been refused.
This struck me as odd because I knew fine well I had more than sufficient funds in my bank account to honour their direct debit when it was requested. I was put through to 'credit control' - you know, these psychopathic, mean spirited, spiteful turds that get hard ons lording it up over people having difficulties paying their bill. Knowing all too well I did have the funds to pay this bill and clearly, this was their mistake I felt a sense of belligerence as I listened to fuzzy, crap music tapped out on a bontempi organ while I wasted yet more of my mobile phone credit being transferred.
Credit control was as I anticipated; sanctimonious, snide and unhelpful. They insisted, practically staked their own kidneys, that the direct debit had been returned and that was why the restriction had been placed on my phone.
Having checked my online banking and finding no evidence of this, I telephoned my bank (again, from my mobile) who advised me they had received no mandate or request for a direct debit and if they had and it had been refused they would have written to me with a charge.
I telephoned TalkTalk Customer services and not wanting to repeat my narrative for the sixteenth time asked to be put straight through to that gaggle of self loathing psychopaths they call 'credit control.' When I informed the gentleman I spoke to that the reason my direct debit had been returned was because they were too lazy and incompetent to send off the paperwork, he informed me (in a tone of voice normally reserved by the self righteous for refusing the homeless change) "you'll have to take it up with customer services" and hung up.
By this time I was stressed beyond belief, I felt completely powerless and frustrated - gob-smacked at the disparity between TalkTalk's adverts / public image and the reality of the societal dregs they employ to deal with their customers.
I finally had my telephone reconnected by phoning customer services and demanding to speak to whatever department deals with terminating contracts.
It didn't end there though. I was disconnected a further three times and, had to go through this rig moral a further three times before resolving the situation.
In short, compared to BT TalkTalk offer a great service but, if it goes wrong you're really screwed. My advice would be, if you sign up with TalkTalk and have a problem with your phone or broadband tell them you want to be disconnected because, the disconnection team seem to be the only ones that can really sort your problem out. That is, even if takes three days and you end up like Private Pile out of 'full metal jacket', rocking backwards and forwards on the toilet, eyes wide with a bontempi organ playing in your ear through your mobile phone.
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Further update: Talktalk are not going to charge me seventy pounds to free myself from their appauling service.
jarviscocker 10.11.2006 09:50
UPDATE: have terminated contract due to broadband becoming more and more unreliable and slow (it instilled a sense of nostalgia ah, those good old days of 36k dial up). Contacted their technical help who, after waiting forty five minutes to speak to someone arranged for some one else to telephone me and agree a time to investigate the problem. Two weeks later I got a message on my answer phone from TalkTalk saying that, as I wasn't in when they phoned I would need to ring Technical help again to re-arrange for someone to call me up. I think not, they sent me an email advising that as I was terminating within the contract they were going to charge me a £70 ceasation fee. Let the fuckers try is what I say, as far as I'm concerned they breached the contract by not providing the service they promised and any such ceasation fee will have me on the phone to Oftel & the Office of fair trading. Be Warned folks.
jarviscocker 10.11.2006 09:50
UPDATE: have terminated contract due to broadband becoming more and more unreliable and slow (it instilled a sense of nostalgia ah, those good old days of 36k dial up). Contacted their technical help who, after waiting forty five minutes to speak to someone arranged for some one else to telephone me and agree a time to investigate the problem. Two weeks later I got a message on my answer phone from TalkTalk saying that, as I wasn't in when they phoned I would need to ring Technical help again to re-arrange for someone to call me up. I think not, they sent me an email advising that as I was terminating within the contract they were going to charge me a £70 ceasation fee. Let the fuckers try is what I say, as far as I'm concerned they breached the contract by not providing the service they promised and any such ceasation fee will have me on the phone to Oftel & the Office of fair trading. Be Warned folks.
Aug 25th, 2006
very helpful by (50%):
helpful by (50%):
