24 hours later - no land line and very poor brandband
0 of 4 Ciao Users found the following review helpful
()
Advantages Cheap
Disadvantages Doesn't work, Indian Call Center, Poor customer service
Just switched over from BT to TalkTalk. My phone line was out of action for 4 hours before I called talktalk who told me everything would be resolved before midnight that night.
9am the next morning called TalkTalk who told me I will have to wait 48 hours until I can get an update on the issue. That means 72 hours without a phone line and a very poor (128kbps) broadband.In my opinion TalkTalk offer very poor customer service (from an Indian based call center) - it sounds like they are ready parrot fashion from a script and just keep repeating it if the can't / won't answer the questions.
I can't really comment any further about their actual phone service as I haven't been able to make any calls.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment
Page 1 of 1
| 1 - 4 out of 4 comments
Collingwood21 31/03/2010 09:58
Sorry, doesn't really tell me much
Shellshocker 31/03/2010 01:43
Hardly any detail
1st2thebar 30/03/2010 22:23
nh
Page 1 of 1
| 1 - 4 out of 4 comments
Detailed Rating
| Line Quality | |
|---|---|
| Customer service quality | |
| Customer service waiting times | |
| Tariffs & Charges | |
| Accuracy of Charges | |
| Range of services (call waiting, etc) | |
| Value for money |
Author's newest reviews
|
09/06/2010
|
|---|
as below