leesmall 1

leesmall

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Member since:30.03.2010

Reviews:2

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24 hours later - no land line and very poor brandband

Quote-end
30.03.2010

Advantages:
Cheap

Disadvantages:
Doesn't work, Indian Call Center, Poor customer service

Recommendable No:

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesSatisfactory

Accuracy of ChargesPoor

4 Ciao members have rated this review on average: not helpful See ratings
not helpful by (100%):
  1. TheHairyGodmother
  2. Collingwood21
  3. Shellshocker
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Just switched over from BT to TalkTalk. My phone line was out of action for 4 hours before I called talktalk who told me everything would be resolved before midnight that night.

9am the next morning called TalkTalk who told me I will have to wait 48 hours until I can get an update on the issue. That means 72 hours without a phone line and a very poor (128kbps) broadband.

In my opinion TalkTalk offer very poor customer service (from an Indian based call center) - it sounds like they are ready parrot fashion from a script and just keep repeating it if the can't / won't answer the questions.

I can't really comment any further about their actual phone service as I haven't been able to make any calls.

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Comments about this review »

TheHairyGodmother 05.11.2010 13:44

as below

Collingwood21 31.03.2010 10:58

Sorry, doesn't really tell me much

Shellshocker 31.03.2010 02:43

Hardly any detail

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Review Ratings »

This review of TalkTalk has been rated:

"not helpful" by (100%):

  1. TheHairyGodmother
  2. Collingwood21
  3. Shellshocker

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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