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24 hours later - no land line and very poor brandband 0 of 4 Ciao Users found the following review helpful
Rating from leesmall 1 Star ()

Advantages Cheap

Disadvantages Doesn't work, Indian Call Center, Poor customer service

Just switched over from BT to TalkTalk. My phone line was out of action for 4 hours before I called talktalk who told me everything would be resolved before midnight that night.

9am the next morning called TalkTalk who told me I will have to wait 48 hours until I can get an update on the issue. That means 72 hours without a phone line and a very poor (128kbps) broadband.

In my opinion TalkTalk offer very poor customer service (from an Indian based call center) - it sounds like they are ready parrot fashion from a script and just keep repeating it if the can't / won't answer the questions.

I can't really comment any further about their actual phone service as I haven't been able to make any calls.

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Comments

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Previous page Next page Page 1 of 1 | 1 - 4 out of 4 comments
  • TheHairyGodmother 05/11/2010 12:44
    Rated this review as
    Not Helpful

    as below

  • Collingwood21 31/03/2010 09:58
    Rated this review as
    Not Helpful

    Sorry, doesn't really tell me much

  • Shellshocker 31/03/2010 01:43
    Rated this review as
    Not Helpful

    Hardly any detail

  • 1st2thebar 30/03/2010 22:23
    Rated this review as
    Not Helpful

    nh

Previous page Next page Page 1 of 1 | 1 - 4 out of 4 comments

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leesmall

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