Review of "TalkTalk"

published 30/03/2010 | leesmall
Member since : 30/03/2010
Reviews : 2
Members who trust : 0
About me :
Not for me
Pro Cheap
Cons Doesn't work, Indian Call Center, Poor customer service
not helpful
Line Quality
Customer service quality
Customer service waiting times
Tariffs & Charges
Accuracy of Charges

"24 hours later - no land line and very poor brandband"

Just switched over from BT to TalkTalk. My phone line was out of action for 4 hours before I called talktalk who told me everything would be resolved before midnight that night.

9am the next morning called TalkTalk who told me I will have to wait 48 hours until I can get an update on the issue. That means 72 hours without a phone line and a very poor (128kbps) broadband.

In my opinion TalkTalk offer very poor customer service (from an Indian based call center) - it sounds like they are ready parrot fashion from a script and just keep repeating it if the can't / won't answer the questions.

I can't really comment any further about their actual phone service as I haven't been able to make any calls.

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Comments on this review

  • TheHairyGodmother published 05/11/2010
    as below
  • Collingwood21 published 31/03/2010
    Sorry, doesn't really tell me much
  • Shellshocker published 31/03/2010
    Hardly any detail
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offers "TalkTalk"

Product Information : TalkTalk

Manufacturer's product description

Ciao

Listed on Ciao since: 20/10/2003