misleading information, hidden charges
Advantages non
Disadvantages incorrect information, hard to understand system on phone, expensive customer service number
Detailed Rating
| Line Quality | |
|---|---|
| Customer service quality | |
| Customer service waiting times | |
| Tariffs & Charges | |
| Accuracy of Charges | |
| Range of services (call waiting, etc) | |
| Value for money |
The Author
Author's newest reviews
|
29/01/2011
misleading information... |
|---|
I took a cheap basic deal for my daughter(12) with Talk Mobile. The bundle is 8.50 with 100mins and 200texts.
I have had the first bill for 22.50 and rang customer services. I have been adviced that she went over her allowance and used more minutes so that was the cause of the bill.
I have asked to put a limit on her phone usage, have been adviced that would only be possible after she passed her limit by 10 pounds. I have had to agree to that.
So they told me they put a credit limit of 10pounds.
I have now a 50pounds to pay on her most recent bill!!
I just rang customer service and ben advised that that she could go over her credit limit because there is a delay between her using her phone to them getting the information.! That they dont know about her usage until too late. Too late for me who has to pay the bill and great news for them for making a lot more money on this phone then the contract.
What is very ennoying and dishonest of them is they have not mentioned to me that this could happen so I could warn my daughter. As she is made to believe as long as she can access numbers she has credit on her phone!
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
Add your comment
Page 1 of 2
| 1 - 5 out of 6 comments
Soho_Black 01/02/2011 14:19
TheHairyGodmother 30/01/2011 10:34
Sorry but there is not enough information or opinion in this review to make it helpful from the point of view of a consumer looking at making a purchase. If you update please leave a message in my guestbook and I will return to re-rate.
Coolchris330 29/01/2011 17:57
AnneLorraine1 29/01/2011 17:49
Page 1 of 2
| 1 - 5 out of 6 comments
As below