Paris16 1

Paris16

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Member since:29.01.2011

Reviews:1

Quote-start

misleading information, hidden charges

Quote-end
29.01.2011

Advantages:
non

Disadvantages:
incorrect information, hard to understand system on phone, expensive customer service number

Recommendable No:

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesLong

Accuracy of ChargesVery poor

6 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. jjcross
  2. Soho_Black
  3. TheHairyGodmother
and 3 other members

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The overall rating of a review is different from a simple average of all individual ratings.

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I took a cheap basic deal for my daughter(12) with Talk Mobile. The bundle is 8.50 with 100mins and 200texts.
I have had the first bill for 22.50 and rang customer services. I have been adviced that she went over her allowance and used more minutes so that was the cause of the bill.
I have asked to put a limit on her phone usage, have been adviced that would only be possible after she passed her limit by 10 pounds. I have had to agree to that.
So they told me they put a credit limit of 10pounds.
I have now a 50pounds to pay on her most recent bill!!
I just rang customer service and ben advised that that she could go over her credit limit because there is a delay between her using her phone to them getting the information.! That they dont know about her usage until too late. Too late for me who has to pay the bill and great news for them for making a lot more money on this phone then the contract.
What is very ennoying and dishonest of them is they have not mentioned to me that this could happen so I could warn my daughter. As she is made to believe as long as she can access numbers she has credit on her phone!

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Comments about this review »

jjcross 22.04.2011 18:26

As below

TheHairyGodmother 30.01.2011 11:34

Sorry but there is not enough information or opinion in this review to make it helpful from the point of view of a consumer looking at making a purchase. If you update please leave a message in my guestbook and I will return to re-rate.

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Review Ratings »

This review of Talk Mobile has been rated:

"somewhat helpful" by (100%):

  1. jjcross
  2. Soho_Black
  3. TheHairyGodmother

and 3 other members

The overall rating of a review is different from a simple average of all individual ratings.



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