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asma97

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Member since:04.06.2011

Reviews:1

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customer service very bad

Quote-end
04.06.2011

Advantages:
great package

Disadvantages:
poor customer service

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesVery long

Accuracy of ChargesSatisfactory

5 Ciao members have rated this review on average: somewhat helpful See ratings
helpful by (20%):
  1. Shellshocker
somewhat helpful by (80%):
  1. Thehonesttruth
  2. TheHairyGodmother
  3. cha97michelle
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I bought Talk Mobile's monthly contract on 27th May 2011 from E2save sales, for some reason I couldn’t give them PAC at time of purchase. When I got my PAC code, I contacted Talk Mobile Customer services 5888. They advised me that since I haven’t given PAC at the point of purchase, I will have to return the phone at local Carphone warehouse and re-order it there so that I can use my PAC for porting existing number. (The same advise was given by 2 different Talkmobile advisors!!!!)
When I went to local Carphone warehouse , they refused to help me as I took from E2save and told me that I was advised wrongly by TalkMobile. (In spite of E2save, Talkmobile and Carphone warehouse belonging to same group )
When I re-contacted Talkmobile Customer service with regards to above wrong advise. They told me that it was my mistake (???) that I did not tell them that I bought it from E2save sales in spite of them not asking me about my purchase details. In my view Talkmobile advisors don’t know what to ask customers before directing us.
What I have experienced is that Talkmobiles customer service don’t ask relevant question which will have an impact on their answers and which are important for them to know to give correct advise.


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Review Ratings »

This review of Talk Mobile has been rated:

"helpful" by (20%):

  1. Shellshocker

"somewhat helpful" by (80%):

  1. Thehonesttruth
  2. TheHairyGodmother
  3. cha97michelle

and a further member

The overall rating of a review is different from a simple average of all individual ratings.



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