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Member since:26.08.2011

Reviews:1

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Unable to get mobile data working with my SIM

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26.08.2011

Advantages:
None

Disadvantages:
Poor customer service, poor attitude .

Detailed rating:

Line Quality

Customer service quality

Tariffs & Charges

Range of services (call waiting, etc)

Value for money

Customer service waiting timesShort

Accuracy of ChargesSatisfactory

5 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. Thehonesttruth
  2. TheHairyGodmother
  3. LadyValkyrie
and 2 other members

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The overall rating of a review is different from a simple average of all individual ratings.

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Signed up to Talkmobile as they seemed to provide the best deal for my needs, low texting and calls but 500MB data.

Ordered a SIM only as I already had a phone, initially had problems processing my PAC code and each customer service rep said it would be fixed at a certain time but never was so on my 4th call I escalated to a TL and suddenly the SIM started to work except for data despite the automatic download of the settings.

As an experieced user I was confident the setting were all correct and even tried the following networks successfully, Vodafone, T-Mobile, Orange & O2 on all of these data worked. Customer Services told me to go in the garden and try and then to visit a Carphone warehouse store. I visited the store and they could not get it working and blamed my phone, I asked them to try my SIM in one of their phones and again it did not work, I then tried the shops SIM in my phone and data worked.

In the end the guy in the shop was pretty good but said he had no idea and rang customer services, they had no idea why my SIM could not access data and asked me to leave it for a week to see if it started working. I gave it another day but have now moved off Talkmobile as they seem technically hopeless.
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Comments about this review »

LadyValkyrie 27.08.2011 18:09

Useful to know about the pitfalls but would be helpful to also know about what the product is supposed to do, how it falls short and any good points at all.

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Review Ratings »

This review of Talk Mobile has been rated:

"somewhat helpful" by (100%):

  1. Thehonesttruth
  2. TheHairyGodmother
  3. LadyValkyrie

and 2 other members

The overall rating of a review is different from a simple average of all individual ratings.



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