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17 Reviews

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Tchibo has a quite unblemished and very successful 60-year history in Germany, originally selling coffee and related products and later adding so-called non-food items. At first a strictly shop... more

User Reviews

for Tchibo Home Shopping

Rating Summary based on 17 reviews

  • 5 Stars
    3
  • 4 Stars
    3
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Star
    9

Detailed rating

  • Range of products
  • Speed of delivery
  • Value for Money
  • 3.6
  • 2.0
  • 3.8
  • 11 of 11 Ciao users found the following review helpful
    Picture of Hanseat

    Hanseat

    User doesn't recommend the product

    Advantages Advantages A good range of great quality products for the home as well as clothes and sports equipment.

    Disadvantages Disadvantages Atrocious customer service. Frequent order delays. Slow delivery and problematic returns.

    Tchibo has a quite unblemished and very successful 60-year history in Germany, originally selling coffee and related products and later adding so-called non-food items. At first a strictly shop-based retail business, they eventually expanded into catalogue home shopping, then online shopping and most recently they have branched out into other European countries. So far so good. When they came to the UK, there were some teething problems - most notably their cheaply bought postcode data base which did not even remotely cover all UK addresses, excluding some customers from online shopping. But ... more
  • 33 of 33 Ciao users found the following review helpful
    Picture of GavMan

    GavMan

    User doesn't recommend the product

    Advantages Advantages Clear design of catalogue

    Disadvantages Disadvantages Horrific customer service

    Consumer Opinion on Tchibo Home Shopping I hadn’t heard about Tchibo until I found a catalogue tucked inside the supplements of my Sunday newspaper. Usually I just throw the things that aren’t of interest to me into the bucket, but for some reason, I found myself compelled to leaf through this fairly thick catalogue to see what kind of merchandise they were selling. The layout of my opinion contains the following categories: 1). Catalogue Layout 2). Products 3). Prices 4). Easiness of Ordering 5). Speed of Delivery 6). Customer Services & Returns Collection 7). Other Tchibo ... more
  • 48 of 48 Ciao users found the following review helpful
    Picture of debbie_marway

    debbie_marway

    User recommends the product

    Advantages Advantages Its cheap as chips but good quality

    Disadvantages Disadvantages got to be quick

    What is Tchibo? No it’s not a new sexual position from The Tantric Sex Manual. It’s not a Japanese word for sneeze either. What this means is SHOPPING. Oh I love that word, sometimes better than sex itself (I did say sometimes incase hubby reads this). Tchibo came to London in 1991, a relatively new concept idea. Its pioneer is Marc Hertz and he started it all in 1951. It originally was just a coffee shop but has since introduced coffee, cake and shopping. It made its mark in Europe big time before heading here and its origins ( whoops I nearly typed oranges then) came from Switzerland. To ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of fluffy20

    fluffy20

    User recommends the product

    Advantages Advantages Good value for money, New products all the time.

    Disadvantages Disadvantages Stock runs out quickly.

    I have read many mixed reviews for this company but I have been impressed so far. Who are they? Tchibo are a German company who origionally entered the UK market in 1991 just supplying coffee to hotel chains, restaurants, offices etc. They then opened coffee shop, initially in London, selling fresh coffee. They have expanded into non food items since then and now have over 40 shops selling low cost, high quality clothes, homeware etc. The mail order service started in 2002. What do they sell? Coffee - you can choose fresh beans or ground. This makes their shops smell gorgeous. Clothes/Shoes ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of missmarplejunior

    missmarplejunior

    User doesn't recommend the product

    Advantages Advantages mostly good value

    Disadvantages Disadvantages home shopping

    I know tchibo from Germany - where I am originally from. I never had a problem buying there nor with the home shopping service in Germany. So when I discovered tchibo in the Uk I thought "Yeah! A shop I can trust to order!" But boy, was I proofed to be wrong! ****************************************​* ****************************************​***** ******************** First a bit of history: tchibo was founded by Max Herz and Carl Tchilling-Hiryan in 1949 in Germany. Their idea was to sell fresh coffee through mail order. The idea for the name tchibo was simply taken from the name Tchi(lling) ... more