Advantages Seem reasonably priced items
Disadvantages Poor customer service, do not uplift returns when arranged
|Range of products|
|Value for Money|
|Speed of delivery||Average|
I placed an order at Tchibo Home Shopping Service, on their web site, I then received by email their news letter which stated that as a new customer, I could receive free packaging and postage if I entered this number when I placed my order
As I had already placed my order I could not enter the number to obtain the free P&P. So I emailed Tchibo twice to try and get this issue resolved, but did not receive any replies to my emails
I then sent another email asking for Tchibo to arrange collection of the order as I felt disappointed having not received the free P&P, but did not receive a reply to this email either.
I then arranged collection of the order on the Tchibo web site, and received a confirmation email that the parcel would be collected on Friday 30 December 2005 between 8 am and 8 pm. I waited in all day for the courier to collect the parcel, but no courier turned up to collect the parcel.
I had emailed 3 times and not received any replies, and waited in all day on the 30 December and the 3rd January 2006 for collection's that never happened, I did include my telephone number in case the courier's had any difficulties, but no one had the decency to phone and say that no collection was going to be made both times.
It states on the Tchibo invoice
"We hope you are pleased with your purchase and that you enjoyed shopping at Tchibo" Well I did not enjoy shopping with Tchibo and have felt very let down.
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