Advantages cheaper calls, good service from local agent
Disadvantages customer support not 24/7 & closed saturdays!
|Customer service quality|
|Customer service waiting times|
|Tariffs & Charges|
|Accuracy of Charges|
|Range of services (call waiting, etc)|
|Value for money|
i was introduced to telco by my mother 5 years ago and have used the low cost calling service ever since, i even have my broadband with them!im not sure what there exact rates are (the can be viewed at www.goodbyebt.com) but the first month i used them over bt i saved £45, reducing my bill by £37
i cant fault the call quality in any way as it is excellent and differs nothing from bt, the only thing that telco could improve on is there customer service / technical support. CLOSED ON SATURDAYS!!! as they are a jewis run company!telco now offer line rental switch from bt, so you dont get two bills, and you dont have to pay bt anything! brilliant!
overall - an exellent company!
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