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37 Reviews

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I stopped being a customer of Telecom Plus last year, due to their appaling customer service. When I was a customer with them my direct debit was constantly cancelled by them but they were... more

User Reviews

for Telecom Plus

Rating Summary based on 37 reviews

  • 5 Stars
    31
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    1
  • 1 Star
    3

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  • 4.7
  • 4.5
  • 4.0
  • 4.8
  • 4.3
  • 17 of 17 Ciao users found the following review helpful
    Picture of Montison

    Montison

    User recommends the product

    Advantages Advantages An effective and easy way to save money.

    Disadvantages Disadvantages Why didn't I discover this company sooner?

    There's no such thing as a free lunch, but why pay more for something than you have to? I discovered Telecomplus when a friend told me how much he was paying for the phone calls he was making and I was genuinely shocked! When I sat down and compared the cost of a call with T+ against what BT were charging me, I realised that instead of paying £120 a quarter, it would be around £80. So what's the catch? Well, after searching the internet and checking various reviews like those on 'Ciao' I decided to take the plunge and give Telecomplus a try. It's now 12 months later and I feel that I can ... more
  • 53 of 56 Ciao users found the following review helpful
    Picture of babajane32

    babajane32

    User recommends the product

    Advantages Advantages more than just good mobile

    Disadvantages Disadvantages minor details

    Well where to begin.... My huband and I have had a variety of mobiles on prepay and pay as you go,with warying amounts of sucsess.Contracts have never left us feeling very happy,with high bills and high commitments of one sort or another and usually not alot of customer service if phones go wrong. Then one day we came across telecom plus..and thought we would give it a try...having been a little fed up with running out of credits at the wrong moments on our pay as you go,not to mention expensive call rates. There are just so many aspects to telecom plus it is hard to say where to start,but ... more
  • 6 of 7 Ciao users found the following review helpful
    Picture of JRW

    JRW

    5 Stars Great Value 19/08/2000
    User recommends the product

    Advantages Advantages Excellent value

    Disadvantages Disadvantages Telecom plus retain title with subsidized mobile phones

    I cannot promise that this opinion will be unbiased, but I will try and steer clear of any wild claims and try to present the facts. Telecom plus' Mobile plus tariff is, in my opinion, excellent value for those who actually use their phone. In other words, if you want a mobile to keep for emergencies then I suggest you get a pre-pay mobile phone deal. Should you actually want to use your phone more than once in a while then Mobile plus could certainly be for you. You can choose from various phones (subsidized or non-sunsidized). The differences between the two are that with the subsidised ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of micnessy

    micnessy

    User recommends the product

    Advantages Advantages Cheaper gas and electricity etc. on ONE bill, with ONE payment going out each month

    Disadvantages Disadvantages Unfortunately they don't cover water bills!

    A few months ago my wife changed our gas and electricity over to Scottish Power, being assured by the salesman at the front door, that we would save money. As it turned out, the bills we received subsequently were the greatest I've ever seen over the nine years I've lived there. By good fortune, we had a flyer drop through our front door a couple of days after the first bills from Scottish Power arrived, promoting the services of the Utility Warehouse Discount Club (the trading name of Telecom Plus). Because I was annoyed with the so called "Cheaper Bills" I'd had, I went online to the website ... more
  • 26 of 29 Ciao users found the following review helpful
    Picture of SuperSpy

    SuperSpy

    User recommends the product

    Advantages Advantages Save on more than just youe phone bill

    Disadvantages Disadvantages not much comfort for heavy texters

    I have been a Telecom Plus customer for three years now, and use many of their utility services. I can also comment on their customer service. SMART BOX (Piggy Shaped - Like a piggy bank for saving money) Free of charge, delivered by post, rental charge £1.76 per month (waived if you have one of their mobiles too). This device simply plugs into the phone socket and saves me approx. 21% (measured over a 12 month period) on my Telewest Cable line. (I believe the savings are even greater if used with BT). There is no PIN to remember, you always get through and the quality of line is undiminished ... more