Telewest (Blueyonder) : Reviews, opinions and experiences

User Reviews

for Telewest (Blueyonder)

Rating Summary based on 97 reviews

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57 of 57 Ciao users found the following review helpful

BNibbles

Member since 08/10/2000

Reviews written: 564

Blueyonder - Four Years On. Now Virgin 09/06/2002

User recommends the product

Advantages Speed, makes sense of Information Highway at last. Tech support is only a local call charge!
Disadvantages Not everywhere cabled-out. Expensive compared to ADSL 'deals'

UPDATED to take account of 4 years' experience as at October 2006. From February 2007, we're all now called Virgin Media, whether we were with Telewest OR NTL. This is my third and hopefully last opinion on an ISP unless I move to an area without cable TV. I'm also mindful of the merger between Telewest and NTL; the latter not having, shall we say, a spotless reputation for customer service. Note: Some of the prices quoted are higher than those offered today, but firms weren't falling over each other four years ago. So far, I've used (and written about): - a) COMPUSERVE back in the days when ... more
40 of 40 Ciao users found the following review helpful

jason_webb

Member since 01/08/2000

Reviews written: 50

Broadly speaking, Great. 24/05/2002

User recommends the product

Advantages Speed, speed and more speed
Disadvantages Support lacks a little

After becoming a complete Internet addict over the past few years, it seemed only natural to switch to broadband when it became available in my area, so I did. As BT are still getting their act together, the only other option was Telewest' Blueyonder Broadband. PRICE There are two scales of charges for this 512kbs service, £33/month if this is the only service you are taking or £25/month if you take another service like phone and/or cable TV. As Telewest were offering unlimited local and national calls 24/7 for £25/month on the phone, I decided to switch to their phone service as well and take ... more
26 of 26 Ciao users found the following review helpful

sandemp

Member since 21/10/2002

Reviews written: 582

Always connected.....when it's working *UPDATED* 10/11/2004

User recommends the product

Advantages Always on (supposedly), fast download times
Disadvantages Lots of service issues.

***UPDATE AT BOTTOM**** Having used telewest (now called blueyonder) as our telephone provider since we moved into this house 6 odd years ago, it was natural to use them for internet access (dial up) when we first got a computer. After about a year of using dial up Telewest did an offer of free installation and network card for the broadband (then 512k) connection. So we went for it. We phoned their customer services and about a week later the engineer came round and performed the installation. He seemed to know what he was doing and as we already had the telephone line, it only took about an ... more
52 of 52 Ciao users found the following review helpful

Wayne10ch

Off We Go Into the Wild Blueyonder 15/01/2002

User recommends the product

Advantages Connection 10x faster, permanent connection, making deals and special offers
Disadvantages Still in its early days may be teething problems!

The funny thing is I only ever heard about Blueyonder through my nephew Stuart. He told me about how fast the connection times were and that he had never come across another like it! Stuart I should inform you is very laid back and for him to rave about anything means that it must be bloody good! So I put on my deerstalker hat, picked up my magnifying glass, lit the pipe (coughed, remembering I don’t smoke) and went to investigate on behalf of Ciaoer’s everywhere! Cable firm Telewest Broadband want to be able to offer more than just a fast connection. They believe the masses will only come to ... more
19 of 19 Ciao users found the following review helpful

KungFuJoe

All quiet on the Telewestern front 20/10/2002

User recommends the product

Advantages Quick, cheap (<£20 per month)
Disadvantages Occasional crashes caused by modem driver, lousy customer service

Cable broadband in a nutshell - it's quick, particularly when dealing with large file downloads. On regular pages, you still have the time it takes for the browser to render a page etc. But when you can download a 50MB file in minutes, you know things have improved! It's also always on. Allegedly. Yes, there's no dial up and no wait for dial up. But I do often (once or twice a day) find the connection has died and a quick unplug/plug in of the USB cable sorts it out. Which takes maybe 10 seconds for the computer to realise it's back online. Not a huge problem. And much better than dial up ... more