Telewest

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*** UPDATED ITEM AT THE BOTTOM OF THIS OP *** ~ Introduction ~ To start of with, I would like to make clear that this is not a comparison between BT and Telewest/Blueyonder, I aim purely to discuss the services provided by Telewest and the experiences that I have had since being one of ... Read review

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Community Level 5Wolfie1974

Wolfie1974

Broadband now 1MB

AdvantagesSuperb Internet Technology

DisadvantagesPoor Customer Service

"...discuss the services provided by Telewest and the experiences that I have had since being one of their customers. As many of you will know Telewest Communications offer multi-channel TV, telephone and internet services primarily to home users but they do also cater for business users. They have also rapidly become BT's major competition in the telecommunications market. According to their website they currently provide services to 1.8 million UK ..." Read review
02.08.2002

Ciao members have rated this review on average: very helpful

Community Level 7Fruity_Tart

Fruity_Tart

Telewest... A breath of fresh air

AdvantagesCost, free calls, customer services, different packages (all of which are good) to choose from

DisadvantagesNone so far!

"...Simeon, a door to door Telewest canvasser. Now, these people who knock the door to sell me stuff usually get a mouthful off me but Simeon was invited in for a cup of tea while he gave me his spiel. And it sounded good. Basically, for a one off installation fee of £30 (usually £50) we could get connected to Telewest phone, TV and Blueyonder broadband internet. For this op, however, I'm going to concentrate on my phone service. After much consideration ..." Read review
30.04.2003

Ciao members have rated this review on average: very helpful

Community Level 5paulc20001

paulc20001

Fading into the wild blueyonder

Advantagesgreat high speed internet

Disadvantagescompletely pants customer service

"...service you have received from Telewest YOU ARE DEAD RIGHT! For those of you who don’t know, Telewest Broadband (as it is now known) is a provider of Digital TV, telephone & internet. I have worked for them for very nearly 6 years (yes, that is 6 YEARS!) so I think I am in a pretty good position to pass comment, on what was once a good company to work for, but more importantly for you the consumer, a company that you are happy to do business ..." Read review
04.07.2002

Ciao members have rated this review on average: very helpful

Community Level 4peterkinxl5

peterkinxl5

I switched to Telewest...and never looked back!

AdvantagesCheaper than BT, good customer service, excellent choice of tarriffs, flexibilty, good range of advanced add-ons.

DisadvantagesYou are surcharged for not paying by Direct Debit (!), occasion boo-boo by customer service, clarity of line not as good as BT (but see review) Mobile option doesn't include Three.

"...wife relented and when the Telewest rep called, I signed up for Telewest and had BT disconnected. Telewest were running a free connection promotion so I saved £35 over BT straight away. The installation work was simple enough-involved running a line from the street into the house, installing a box and getting it all running. This took about a couple of hours and the installation went very well-no mess and minimum of disruption. On connecting ..." Read review
31.03.2005

Ciao members have rated this review on average: very helpful

Community Level 2jeylee

jeylee

Blueyonders net: worthy of being caught in.

AdvantagesFast-reliable internet, digital quality TV, not overly expensive

DisadvantagesThe TV locks up, few interactive options, available in certain areas only

"Telewest Broadband. Internet Connections: Dial-up: 56kb (£13/mth + £10/mth phone line) Cable: 512kb (£29.99/mth); 1MB (£39.99/mth); 2MB (£54.99/mth). You get £5 off if you get a phone line Phone Line: £10/mth Digital TV: Starter Package, 30 channels (free); Essential Package, 60 channels (£18.50/mth, incl. phone line); Supreme Package, 100 channels (£25.50/mth, incl. phone line). You can also purchase other packages such as Sky Sports, Sky Movies, ..." Read review
06.11.2003

Ciao members have rated this review on average: very helpful

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