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Super

“Broadband now 1MB”

published 02/08/2002

ProSuperb Internet Technology

ContraPoor Customer Service

*** UPDATED ITEM AT THE BOTTOM OF THIS OP *** ~ Introduction ~ To start of with, I would like to make clear that this is not a comparison between BT and Telewest/Blueyonder, I aim purely to discuss the services provided by Telewest and the experiences that I have had since being one of their...

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Satisfactory

Progreat high speed internet

Contracompletely pants customer service

Ouch - this is really going to hurt a lot! The op I am about to write is quite possibly one of the most painful things I am ever going to write, not in a physical sense, but more in line of a spiritual an mental one. Some of you may liken this to the film “Jerry Maguire”, i.e the...

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Excellent

ProCheaper than BT, good customer service, excellent ...

ContraYou are surcharged for not paying by Direct Debit ...

Back in the dim and distant past before I was married, my wife had a BT line. She liked the number, didn't want to change it and went mad if I suggested it. So I had five years of paying high phone bills c/o Blasted Tripe-and there was no way was I going to be allowed to change. That was until...

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Super

ProFast-reliable internet, digital quality TV, not ov...

ContraThe TV locks up, few interactive options, availabl...

Telewest Broadband. Internet Connections: Dial-up: 56kb (£13/mth + £10/mth phone line) Cable: 512kb (£29.99/mth); 1MB (£39.99/mth); 2MB (£54.99/mth). You get £5 off if you get a phone line Phone Line: £10/mth Digital TV: Starter Package, 30 channels (free); Essential Package, 60 channels (£18...

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Excellent

ProCost, free calls, customer services, different pac...

ContraNone so far!

Last summer I'd just about had enough of BT's (Bloomin' Terrible) 'service'. The crunch came after I received a red letter saying our service would be terminated in 7 days if I didn't pay the last bill of £87. My phone bills are paid through Direct Debit so I thought this would be easy enough to...

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Excellent

“Reducing my telephone bill”

published 14/11/2001

ProPaying less for my telephone calls

ContraHaving to change my ISP

Last month I received a flyer from Telewest advertising their telephone service at £25 per month and it prompted me to do a bit of research. It looked as though it would save me some money and you know what I’m like when there’s a good deal involved! You see - since I have stopped...

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Super

“Telewest - so far so good”

published 18/08/2001

ProGood pic quality on TV, phone crackle free and che...

ContraA little offhand, internet 'dips' in performance

We switched from BT recently to tke advantage of the unlimited phone UK calls deal and blueyonder £10/month internet connection (BT equivalent £14.99 and you need to mess about and get an ISP). Installation Comparatively painless compared to some I'd heard about - we have an existing extension...

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Excellent

“Lets talk, talk, talk”

published 16/04/2002

ProCost, quality

ContraCustomer support time, restriced availability

Telewest provide an excellent phone service, in my opinion far better than BT. Having changed from BT to Telewest about 8 years ago, I have been with them since and have no intention on returning. Don't get me wrong, I know BT have improved a lot since when I left, but the cost of BT is still a...

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Good

“Telewest”

published 19/09/2001

Procheap,

Contrapoor service,

hi all :) I have been on bt before I had the net and it used to cost me around £65 per bill. after I got the net I connected to lineone ( 4 yrs ago) at this time the best rate out was 1.5p evening 1p at weekend...my phone bill quickly went up to £150- £175 per bill ( ouch!! ) anyway then I moved...

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Not for me

“One word - atrocious”

published 16/08/2001

ProA good way to end up with high blood pressure.

ContraService? What's that?

I've been a Telewest customer for a little over two years now, and have nothing polite to say about what they regard as "customer service". Their call centre has proven itself to be inept on may occasion - e.g.: In March they cut off my phone because they "hadn't received payment". Unfortunately...

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Good

ProCheaper calls

ContraNot very good customer service

About 2 years ago I chose to have a dedicated Telewest line installed in my bedroom at home for internet calls. The installation was fast and pain free though it was a shock when they asked me for my connection fee on the spot instead of applying it to my first bill. Overall I have found that...

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Excellent

ProTeleport TV and Inexpensive package for TV, phone ...

ContraInternet can be very slow at times

When I moved to Dundee the house had Telewest installed. BT wanted a fortune to reconnect me and Telewest said no charge. I had previously used Telewest in Perth, but that was with a cable network originally installed in the 1960's. That service was Cable TV only and was forever getting cut off...

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Good

Propermantly on, super fast and relaible

Contrapoor customer services

I recently decide to have broadband Internet installed. A relative of mine was on it and recommended it to me via refer a friend that way I get a discount on installation and they get a month free. I thought for £25 per month for a high-speed connection wasn’t bad as I was paying £13 for a...

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Not for me

“Dont even go there!!”

published 26/09/2000

Pronothing

Contravery badly trained staff

Telewest.....the company that is full of promises. It is just a shame that no-one that is employed by them know what they are doing. When cable was first installed in my area we decided that we would give it a go. The salesman told us that we could only have a twelve month contract and telewest...

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Super

“Quite Good”

published 12/07/2000

ProMonthly Billing, Cheaper than BT

ContraYou need to be in an area with cable

Telewest, purely as a phone company, arrived in my area about 6 years ago, and I took up there offer of a phone service because at first I preferred the monthly billing method they use. Since then they have come on leaps and bounds, with free calls to any other telewest subscriber after 8pm...

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