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Home > Shopping > Services > Telecommunications > Landline Providers > Telewest
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46 Reviews

Community Quote

When I moved to Dundee the house had Telewest installed. BT wanted a fortune to reconnect me and Telewest said no charge. I had previously used Telewest in Perth, but that was with a cable network... more

User Reviews

for Telewest

Rating Summary based on 46 reviews

  • 5 Stars
    		11
  • 4 Stars
    		12
  • 3 Stars
    		5
  • 2 Stars
    		7
  • 1 Star
    		11

Detailed rating

  • Accuracy of Charges
  • Customer service quality
  • Customer service waiting times
  • Line Quality
  • Range of services (call waiting, etc)
  		• 3.3
  		• 2.5
  		• 2.3
  		• 3.9
  		• 3.6
  • 53 of 53 Ciao users found the following review helpful
    Picture of Wolfie1974

    Wolfie1974

    4 Stars Broadband now 1MB 02/08/2002
    User recommends the product

    Advantages Advantages Superb Internet Technology

    Disadvantages Disadvantages Poor Customer Service

    *** UPDATED ITEM AT THE BOTTOM OF THIS OP *** ~ Introduction ~ To start of with, I would like to make clear that this is not a comparison between BT and Telewest/Blueyonder, I aim purely to discuss the services provided by Telewest and the experiences that I have had since being one of their customers. As many of you will know Telewest Communications offer multi-channel TV, telephone and internet services primarily to home users but they do also cater for business users. They have also rapidly become BT's major competition in the telecommunications market. According to their website they ... more
  • 44 of 44 Ciao users found the following review helpful
    Picture of Fruity_Tart

    Fruity_Tart

    5 Stars Telewest... A breath of fresh air 30/04/2003
    User recommends the product

    Advantages Advantages Cost, free calls, customer services, different packages (all of which are good) to choose from

    Disadvantages Disadvantages None so far!

    Last summer I'd just about had enough of BT's (Bloomin' Terrible) 'service'. The crunch came after I received a red letter saying our service would be terminated in 7 days if I didn't pay the last bill of £87. My phone bills are paid through Direct Debit so I thought this would be easy enough to solve and I sent them copies of my bank statements showing that yes, the bill had been paid and if they couldn't find the money it's their fault. A couple of nights later I had to call for an ambulance for the lady across the road and BT had cut me off! Cue one very angry customer who phoned BT, got ... more
  • 43 of 43 Ciao users found the following review helpful
    Picture of paulc20001

    paulc20001

    2 Stars Fading into the wild blueyonder 04/07/2002
    User doesn't recommend the product

    Advantages Advantages great high speed internet

    Disadvantages Disadvantages completely pants customer service

    Ouch - this is really going to hurt a lot! The op I am about to write is quite possibly one of the most painful things I am ever going to write, not in a physical sense, but more in line of a spiritual an mental one. Some of you may liken this to the film “Jerry Maguire”, i.e the rantings of a an employee who has become tired and grown wary of the way his employer has treated it’s customers. Maybe it is inspired by the fact of the ever looming 30th birthday (aargh! crisis! LOL!). More possibly realistic however is the fact that I am one of a few people who actually give a ... more
  • 17 of 17 Ciao users found the following review helpful
    Picture of peterkinxl5

    peterkinxl5

    5 Stars I switched to Telewest...and never looked back! 30/03/2005
    User recommends the product

    Advantages Advantages Cheaper than BT, good customer service, excellent choice of tarriffs, flexibilty, good range of advanced add-ons.

    Disadvantages Disadvantages You are surcharged for not paying by Direct Debit (!), occasion boo-boo by customer service, clarity of line not as good as BT (but see review) Mobile option doesn't include Three.

    Back in the dim and distant past before I was married, my wife had a BT line. She liked the number, didn't want to change it and went mad if I suggested it. So I had five years of paying high phone bills c/o Blasted Tripe-and there was no way was I going to be allowed to change. That was until she started getting cranky phone calls at regular intervals, which upset us both. The Police couldn't really help because the crank calls weren't blatently obscene and BT wanted a nice fat £35 fee to change the number. So my wife relented and when the Telewest rep called, I signed up for Telewest and had ... more
  • 15 of 15 Ciao users found the following review helpful
    Picture of jeylee

    jeylee

    4 Stars Blueyonders net: worthy of being caught in. 06/11/2003
    User doesn't recommend the product

    Advantages Advantages Fast-reliable internet, digital quality TV, not overly expensive

    Disadvantages Disadvantages The TV locks up, few interactive options, available in certain areas only

    Telewest Broadband. Internet Connections: Dial-up: 56kb (£13/mth + £10/mth phone line) Cable: 512kb (£29.99/mth); 1MB (£39.99/mth); 2MB (£54.99/mth). You get £5 off if you get a phone line Phone Line: £10/mth Digital TV: Starter Package, 30 channels (free); Essential Package, 60 channels (£18.50/mth, incl. phone line); Supreme Package, 100 channels (£25.50/mth, incl. phone line). You can also purchase other packages such as Sky Sports, Sky Movies, Disney... for fixed monthly rates. As an avid user of the internet, it is important for me to have an internet service provider, that gives me ... more