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Super

“Broadband now 1MB”

published 02/08/2002

Superb Internet Technology

Poor Customer Service

*** UPDATED ITEM AT THE BOTTOM OF THIS OP *** ~ Introduction ~ To start of with, I would like to make clear that this is not a comparison between BT and Telewest/Blueyonder, I aim purely to discuss the services provided by Telewest and the experiences that I have had since being one of their...

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Satisfactory

great high speed internet

completely pants customer service

Ouch - this is really going to hurt a lot! The op I am about to write is quite possibly one of the most painful things I am ever going to write, not in a physical sense, but more in line of a spiritual an mental one. Some of you may liken this to the film “Jerry Maguire”, i.e the...

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Excellent

Cheaper than BT, good customer service, excellent ...

You are surcharged for not paying by Direct Debit ...

Back in the dim and distant past before I was married, my wife had a BT line. She liked the number, didn't want to change it and went mad if I suggested it. So I had five years of paying high phone bills c/o Blasted Tripe-and there was no way was I going to be allowed to change. That was until...

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Super

Fast-reliable internet, digital quality TV, not ov...

The TV locks up, few interactive options, availabl...

Telewest Broadband. Internet Connections: Dial-up: 56kb (£13/mth + £10/mth phone line) Cable: 512kb (£29.99/mth); 1MB (£39.99/mth); 2MB (£54.99/mth). You get £5 off if you get a phone line Phone Line: £10/mth Digital TV: Starter Package, 30 channels (free); Essential Package, 60 channels (£18...

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Excellent

Cost, free calls, customer services, different pac...

None so far!

Last summer I'd just about had enough of BT's (Bloomin' Terrible) 'service'. The crunch came after I received a red letter saying our service would be terminated in 7 days if I didn't pay the last bill of £87. My phone bills are paid through Direct Debit so I thought this would be easy enough to...

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Excellent

“Reducing my telephone bill”

published 14/11/2001

Paying less for my telephone calls

Having to change my ISP

Last month I received a flyer from Telewest advertising their telephone service at £25 per month and it prompted me to do a bit of research. It looked as though it would save me some money and you know what I’m like when there’s a good deal involved! You see - since I have stopped...

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Super

“Telewest - so far so good”

published 18/08/2001

Good pic quality on TV, phone crackle free and che...

A little offhand, internet 'dips' in performance

We switched from BT recently to tke advantage of the unlimited phone UK calls deal and blueyonder £10/month internet connection (BT equivalent £14.99 and you need to mess about and get an ISP). Installation Comparatively painless compared to some I'd heard about - we have an existing extension...

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Excellent

“Lets talk, talk, talk”

published 16/04/2002

Cost, quality

Customer support time, restriced availability

Telewest provide an excellent phone service, in my opinion far better than BT. Having changed from BT to Telewest about 8 years ago, I have been with them since and have no intention on returning. Don't get me wrong, I know BT have improved a lot since when I left, but the cost of BT is still a...

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Good

“Telewest”

published 19/09/2001

cheap,

poor service,

hi all :) I have been on bt before I had the net and it used to cost me around £65 per bill. after I got the net I connected to lineone ( 4 yrs ago) at this time the best rate out was 1.5p evening 1p at weekend...my phone bill quickly went up to £150- £175 per bill ( ouch!! ) anyway then I moved...

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Not for me

“One word - atrocious”

published 16/08/2001

A good way to end up with high blood pressure.

Service? What's that?

I've been a Telewest customer for a little over two years now, and have nothing polite to say about what they regard as "customer service". Their call centre has proven itself to be inept on may occasion - e.g.: In March they cut off my phone because they "hadn't received payment". Unfortunately...

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Good

Cheaper calls

Not very good customer service

About 2 years ago I chose to have a dedicated Telewest line installed in my bedroom at home for internet calls. The installation was fast and pain free though it was a shock when they asked me for my connection fee on the spot instead of applying it to my first bill. Overall I have found that...

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Excellent

Teleport TV and Inexpensive package for TV, phone ...

Internet can be very slow at times

When I moved to Dundee the house had Telewest installed. BT wanted a fortune to reconnect me and Telewest said no charge. I had previously used Telewest in Perth, but that was with a cable network originally installed in the 1960's. That service was Cable TV only and was forever getting cut off...

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Good

permantly on, super fast and relaible

poor customer services

I recently decide to have broadband Internet installed. A relative of mine was on it and recommended it to me via refer a friend that way I get a discount on installation and they get a month free. I thought for £25 per month for a high-speed connection wasn’t bad as I was paying £13 for a...

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Not for me

“Dont even go there!!”

published 26/09/2000

nothing

very badly trained staff

Telewest.....the company that is full of promises. It is just a shame that no-one that is employed by them know what they are doing. When cable was first installed in my area we decided that we would give it a go. The salesman told us that we could only have a twelve month contract and telewest...

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Super

“Quite Good”

published 12/07/2000

Monthly Billing, Cheaper than BT

You need to be in an area with cable

Telewest, purely as a phone company, arrived in my area about 6 years ago, and I took up there offer of a phone service because at first I preferred the monthly billing method they use. Since then they have come on leaps and bounds, with free calls to any other telewest subscriber after 8pm...

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