Advantages Cost, quality
Disadvantages Customer support time, restriced availability
|Customer service quality|
|Customer service waiting times|
|Tariffs & Charges|
|Accuracy of Charges|
|Range of services (call waiting, etc)|
|Value for money|
Telewest provide an excellent phone service, in my opinion far better than BT. Having changed from BT to Telewest about 8 years ago, I have been with them since and have no intention on returning. Don't get me wrong, I know BT have improved a lot since when I left, but the cost of BT is still a lot more expensive.I am currently on Talk Unlimited. This costs £25.00 per month and includes the phone line rental. Thats not all though - it also gives you unlimited calls 24/7 (excluding premium, mobile and internet). A fantastic price. Also, you could have there Digital TV service for only about £5.00 more! It's a great deal.
The basic call charges (mobile, premium, international, etc) are very good value and represent a fast amount of savings when compared to BT and other competitors. I never worry about have a large phone bill now!Obviously, Telewest provide a pay as you use service. You need just a phone line for £10.00 a month and then pay for the calls you make. If you use the phone very little, this is the best option. If you use it a lot, then the Talk Unlimited service is best.
The actual phone system is very clear and the features are very advanced - call waiting, answerphone, conference, banning, etc. Continully rolling out new features, and rather than increase there prices (like BT), Telewest offer you the features on pay for £1.00 per month extra. Therefore, you only pay for what you want!The only downside of Telewest is the customer service. The queue times are very long and always seem to be queuing over 15 minutes. However, the actual service provided is outstanding. They can see if your phone has any problems there and then and basicially rectify the problem ASAP.
Telewest is a fantastic phone supplier and easily beats all competitors. The only problem is the availability in certains areas.
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