Tesco Customer Service

I have always admired Tesco - they have a very good range and they do it well. I have always felt that they followed the market closely and responded well to what customers wanted. Sadly, more recently I feel they have started to miss the point and I find that increasingly I am becoming dissatisfied with my shopping experience when I go there. I am a regular Tesco shopper, my preferred time to go for my weekly shop is bright and early (about 8.00am) on a Saturday morning. I figure that at that time they should have restocked from the blitz that is Friday night shopping and I can get into (and ... more

Tesco website NOT customer friendly. in my opinion as I wasted two hours of my life. I decided that I would try grocery home delivery service through Tesco. I am not a web novice so I was pretty confident that I can take in most of the details on display and could work out the format used by tesco. I found the Help page which had numerous headings and many links to query pages - I checked a few which I thought would be relevant. I did not systematiclly go through all as there were a lot. after that I proceeded to find my way around the virtual shop. Initially I could only find tesco's own ... more

i always do my shopping at tesco but recently have found the customer service to be very rude and not helpful at all. infact they are downright nasty and i have been embarassed and made to feel very foolish for the 3rd time in a matter of a few months. if the staff (customer services) feel that it is a acceptable to treat customers this way then i can see customers going elsewhere to do their shopping. i for one will not be going to tesco again. 1st time i was made to feel a fool was going to buy tobacco at customer service (cleckheaton store) they have a rail for customers to go round on this ... more

I was approached aggresively by the young Security guard at the Macclesfield Hibel Road Tesco one night as I left the store.The reason was I had parked in a disabled spot without a badge.Granted he wasnt to know that I was on 7 medications and had constant hip pain and find it hard to get out of my car unless the door is really wide,but it was 9.40pm and he would not stop shouting over the top of me as I tried to explain this to him and so I got in my car and drove off. A couple of weeks later, having avoided the store and shopping at Sainsburys I found I needed to go in for something I ... more

This is the first time I have felt the need to complain about a product. Russell Hobbs Seattle Toaster in Black. Takes four slices. The product looks nice, however this is the only good thing I have to say about it. When toasting bread, it doesn't toast the whole slice. Its as though the slot isn't deep enough. Its only toasting just over 3/4 of a slice, Really really disappointing and annoying. I have thought about cutting off the crusts to see if that helps, I am not happy with this product one bit. I did wonder if the product was faulty ! but having read other peoples reviews obviously its ... more