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Tesco Customer Service

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I have always admired Tesco - they have a very good range and they do it well. I have always felt that they followed the market closely and responded well to what customers wanted. Sadly, more recently I feel they have started to miss the point and I find that increasingly I am becoming dissatisfied ... Read review

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Tesco - the good, the bad and the ugly!

AdvantagesThey do respond to complaints

DisadvantagesThey don't always make the necessary improvements

"I have always admired Tesco - they have a very good range and they do it well. I have always felt that they followed the market closely and responded well to what customers wanted. Sadly, more recently I feel they have started to miss the point and I find that increasingly I am becoming dissatisfied with my shopping experience when I go there. I am a regular Tesco shopper, my preferred time to go for my weekly shop is bright and early (about 8.00am) ..." Read review
23.11.2006

Ciao members have rated this review on average: very helpful

Community Level 1moniclare

moniclare

tesco grocery site not customer friendly

Advantagesthe experience of knowing how tesco online staff are trained

Disadvantagesthe experience of knowing how tesco online staff are trained

"Tesco website NOT customer friendly. in my opinion as I wasted two hours of my life. I decided that I would try grocery home delivery service through Tesco. I am not a web novice so I was pretty confident that I can take in most of the details on display and could work out the format used by tesco. I found the Help page which had numerous headings and many links to query pages - I checked a few which I thought would be relevant. I did not systematiclly ..." Read review
29.01.2008

Ciao members have rated this review on average: very helpful

Community Level 1craigwinsl...

craigwinslade

very rude customer service at cleckheaton store

Advantagesno advantages of tesco customer service at cleckheaton and batley branch

Disadvantagesmany people are wanting employment and tesco staff should be made to be polite

"...always do my shopping at tesco but recently have found the customer service to be very rude and not helpful at all. infact they are downright nasty and i have been embarassed and made to feel very foolish for the 3rd time in a matter of a few months. if the staff (customer services) feel that it is a acceptable to treat customers this way then i can see customers going elsewhere to do their shopping. i for one will not be going to tesco again. 1st ..." Read review
17.02.2009

Ciao members have rated this review on average: very helpful

Community Level 1Maisee

Maisee

Every little helps not

Advantagesclose to home

Disadvantagesappalling cutomer service

"...at the Macclesfield Hibel Road Tesco one night as I left the store.The reason was I had parked in a disabled spot without a badge.Granted he wasnt to know that I was on 7 medications and had constant hip pain and find it hard to get out of my car unless the door is really wide,but it was 9.40pm and he would not stop shouting over the top of me as I tried to explain this to him and so I got in my car and drove off. A couple of weeks later, having avoided ..." Read review
02.03.2009

Ciao members have rated this review on average: very helpful

Community Level 1lindy2011

lindy2011

Russell Hobbs toaster .....unable to toast whole slice of bread!

AdvantagesNONE

DisadvantagesDoes not toast a full slice of bread.

"This is the first time I have felt the need to complain about a product. Russell Hobbs Seattle Toaster in Black. Takes four slices. The product looks nice, however this is the only good thing I have to say about it. When toasting bread, it doesn't toast the whole slice. Its as though the slot isn't deep enough. Its only toasting just over 3/4 of a slice, Really really disappointing and annoying. I have thought about cutting off the crusts to see ..." Read review
05.01.2012

Ciao members have rated this review on average: helpful

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