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I have for the past two years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going. As a result I got more bruises ... Read review
Advantages: Very reliable service Disadvantages: Short shelf life items need us by dates checked
...years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going. As a result I got more bruises than I did when I played football.
What I do now is place an order once a month online and top it up with fruit and vegetables in between direct from the store.
... ...usually smartly dressed in the Tesco uniform. The ones that delivery to my mother always helps her to get the delivery to her kitchen even.
Feedback:
After this delivery I was impressed to receive an e-mail survey asking what my delivery was like and how they can improve their service. It's always nice to be ask your opinion so hopefully things can improve.
I have for the past two years taken advantage of the Tesco home delivery service. For the simple reason I hate going to the supermarket. I always seem to get stressed out by out of control kids or people with massive long lists not looking where they are going. As a result I got more bruises than I did when I played football.
What I do now is place an order once a month online and top it up with fruit and vegetables in between direct from the store.
The Home Delivery service is an excellent idea for those who struggle to get to the shops for example the elderly, my mum swears by it. It is also really handy for those heavier items; it can be hard work lugging all your bags of shopping around. And also for lazy people like me who just hate shopping.
So I like to do it from the comfort of my home at a time that suits me and not have to worry about queuing to buy my goods and parking in a very busy car park, trying to avoid the mad people with their trolleys.
The web site for ordering is very easy to use and it automatically stores what you ordered last time in your favourites. It also tells you the special offers so you don't miss out on them either, so no real disadvantages there.
Deliveries: These are in two hour slots Monday to Saturday 10:00am to 10:00pm (finishing at 8:00pm on Saturday). So there is plenty of choice, I am surprised they have not started on a Sunday yet as I'm sure it would be very popular as that is when most people are at home. I placed my order on Saturday Lunchtime and the earliest slot was Monday morning, which I think is pretty good. In all the time I have used them they have never been late and occasionally they have called me to see if I wouldn't mind taking the delivery before my two-hour slot. Occasionally a driver may struggle to find you especially if he is new but whenever this has happened to me he has just called me up and I directed him in, they don't seem to have Sat Nav in their delivery vans.
Cost: The charge for the Home Delivery Service varies between £3.50 and £5.50. I have noticed the price has gone up since the start of the service but then again so has the price of food, while petrol has gone up and down too!! With Friday's and Saturdays tending to be more popular and thus more expensive. The cost currently is regardless of whether you spend £5 or £500.
Short life items: I have tended to find that both fruit and vegetables are very fresh and can be stored for a week or so. I do not think the person who picks your goods is necessarily as particular as you or I, but in general I think they try their best. I have never had to return either of these items for that reason.
Frozen food: Again from my experience all the frozen food is in good condition and although not as frozen as if I had just bought it from the shop myself still quite acceptable and never has de-frosted yet.
Other items: Most of the food that is delivered I never have had a problem with, the only way I do struggle a little is when I order processed meats for sandwiches. If I were buying the items I would pick the ones with the longest shelf life. Unfortunately the picker on my behalf will pick the nearest item and sometimes this means the item must be consumed within 2-3 days. I can find this frustrating especially when after a week I have nothing to put in my sandwiches.
I have not noticed this with other short life items, certainly yoghurt, cakes and milk have always been fine, but it is something you need to keep and eye on.
Returns: I have had to return items in the past, but I have always managed to do this directly with the deliveryman. I have had two occasions when a couple of my eggs have been cracked and they have automatically credited me for these and taken the offending items back. Again if it were me I would check they were ok in the shop so knowing there and then they were ok to purchase. The only time damaged goods where a problem was when the four loaves of bread where all squashed, the driver immediately credited me for it, but it meant I had to go down the Supermarket the next day and buy some bread, quite frustrating.
Substitutions:
If an item is out of stock the company with give you a substitution. You do not have to have this but in my experiences they have been sensibly chosen and a very similar article. The driver always advises me so I have the option of rejecting them and thus being credited for them if I do not want them.
Orders:
I have never been able to check all the items off when I have my delivery, the driver is too busy to wait around for me to do this, but I have never had a problem. Anything that I have ordered that isn't in stock has either had a substitute or has been taken of my order and I have been advised about it on the sales docket with is very easy to understand and logically written.
Club card:
You still get all you're club card points when you request a home delivery.
Payment:
This is only taken from you bank account after you have signed for your order. A bit like if you were doing it on store. In the past I have placed an order two weeks ahead of when I wanted it actually delivered and I was impressed I was not charged for it before it actually arrived.
Packing:
I have always been impressed by the way the company packs my goods, probably in truth better than I pack myself! But just lately they have reduced the amount of bags for the goods, now it seems a lot of the good are just supplied in the basket. The advantage of this is the environment and less plastic bags in lakes and rivers. However the disadvantage is I have to take out each item and carry them into my kitchen, slowing him down and the whole process. If I request bags when I place my order I do expect them!!
Drivers:
These always seem very helpful when they deliver to me. They always moan about how many deliveries they still have to do though maybe that human nature though! But they are helpful and usually smartly dressed in the Tesco uniform. The ones that delivery to my mother always helps her to get the delivery to her kitchen even.
Feedback:
After this delivery I was impressed to receive an e-mail survey asking what my delivery was like and how they can improve their service. It's always nice to be ask your opinion so hopefully things can improve.
Conclusion:
The Tesco Home delivery service is a very reliable way of ordering all your bulky groceries. It saves a lot of time and trouble and means you can get your food delivered straight to your door at a time that best suits you. My only word of warning is with the short life items; you need to check the use by date on these to ensure these can be consumed. For fruit and fresh vegetables they usually are fine but they are probably best picked by you in the shop as you pick the best and the freshest.
Many thanks for reading.
This review is on both Ciao and Dooyoo under my user name.
Advantages: cheap, wide range of goods, delivered to your door. Disadvantages: £5 delivery, out of stock goods.
Tesco direct.com (Saffron Walden Store delivery)
I began using Tesco direct, when my wife got her job. Being disabled the service seemed ideal for me, as I couldn’t carry much from the shops on my wheelchair.
All was relatively ok to start with, and the products that were out of stock were replaced with adequate replacements.
However, last Christmas I did quite a big shop: Mainly to get all my drink, for the festive season. Along with a ... ...next time I ordered from Tesco direct was just after Christmas. Again a lot of items were out of stock and only a few replaced. My complaints, gained the answer of: “Our home shopping goods, are picked from the same shelves as our customers use. Therefore we cannot predict availability” (Not the exact words). So what is the point of doing your shopping online, if you don’t get your goods? Well, if you are Prunella Scales of course ...
dabmim 15.05.2001
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Ciao members have rated this review on average: very helpful Review of Tesco Direct
Advantages: They always turn up on time. You no longer have to go in person Disadvantages: It can take to long to do your shopping when you are first starting out
...the guys and girls at
Tesco a little while to bring their amazing on-line
shopping service into our area. Which at the time I found
frustrating. However now that it has arrived it has made
our life just that little bit easier and my blood
pressure a little bit lower.
My first experience of using their service was some what
slow and at time irritating. I have found that their
search engine comes up with the most unlikely items first
when ... ...plain ugly,
well I would have to say that they are good. They have
helped me out in my hour of need when my van broke down
and also saved me the pain of pushing that trolley with
the dodgy wheel around Tesco on a busy Saturday or Sunday
afternoon. ...
peidta 28.07.2001
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Ciao members have rated this review on average: very helpful Review of Tesco Direct
Advantages: convenience; charge can be cheaper than other stores Disadvantages: unpredictable delivery times; defrosted food; lower-quality products given
I used Tesco Direct regularly (every week) for several months, and I feel somewhat ambivalent about the entire process. ===General comments on delivery service=== On one hand, it is convenient to have one's shopping delivered. Although Tesco charge for delivery, their delivery is often (although not always) cheaper than Sainsburys if you are a smaller household (i.e. spending less than £40 on one shop). On the flip side, Sainsburys give you a one-hour ... ...have found quite frequently that Tesco delivery quite close to the end of the two-hour time slot, which can be somewhat irritating. In addition, they have a rather mixed bag of deliverers. Some are aggressive and terse, while others are very helpful and kind. As a general rule, however, they will bring your shopping right to your fridge, which can be very helpful. I believe that Tesco have a broader range of coverage than some of the other supermarkets. ...
wingardium23 21.11.2009
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Ciao members have rated this review on average: very helpful Review of Tesco Direct
Advantages: Brilliant prices and a generally hassle free service. Disadvantages: I haven't found any yet
...place my first order with Tesco Direct, and have never looked back! This is a marvellous service and offers exceptionally good value for money.
My order included 4 pairs of childrens shoes, 4 girls tops and a pair of childrens shorts, all of which came to slightly under £30 (including delivery charges).
The quality of all of these items was excellent, as was the delivery service ( they were delivered within 3 days).The customer service was quick ... ...that unlike many other companies, Tesco Direct is non-discriminatory, with regard to their accepted method of payment - you may choose whether to pay by credit card or cheque - which is wonderful for those of us deemed unworthy enough to keep plastic through no real fault of our own.
After all of this, there was one further thing that convinced me of their worth - all of my purchases came complete with their own Tesco price tags (as you see in the ...
juetoo 22.04.2001
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Ciao members have rated this review on average: very helpful Review of Tesco Direct
Advantages: a true service Disadvantages: none yet
...email, websites, photos and videos. Tesco direct has really, however, changed my life.
Tesco direct is the abiltiy to do my home grocery shopping on line.
Order the cd, load it on your computer, log on, and the product lines are updated. I then browse, store those regular shopping items in my favourites and select the items I want to purchase. Log on again, order, select my delivery date and time, and hey presto my shopping comes to me. £5 is the ... ...a 24 hour period and tesco are willing to deliver when I get home from work. My weekly shop now takes me 10 minutes and I am very pleased about not having to go to the shops.
This is a real bonus, I live in a rural area and it saves me at least 2 hours a week. I can see everyone benefitting, the elderly, the housebound and those who are too busy or lazy to shop. Men around the land take note.
I have had no problem at all and I can see no drawbacks ...
cabletow 23.09.2001
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Ciao members have rated this review on average: helpful Review of Tesco Direct
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Now there is an easier way- tescodirect the simple and very effective way ofshopping from your pc
Simply visit tescodirect.co.uk and sign up. Get the disc sent to you and then select what you want, when you want it and heypresto there it is delivered to your door. Sure there is a £% delivery charge but you simply save that because you havent bought all that useful stuff that you used to buy each week that you never use and wind up throwing away. You save on petrol money geting there and simply it takes a tenth of the time.
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I am aggrieved by the marketing of items in the 'Tesco Extra' catalogue. On attempting to place an order in-store (Hertford), I was told that there is a 'delivery' charge of £5 for items under £25. (my item was £24.95). When I mentioned that I was to collect the item in-store, and it was not for home delivery, I was informed that the charge was for "delivery to the store", which could be avoided by "spending a few pence extra on a battery ". It would therefore appear that Tesco are promoting individual items in their "Extra" catalogue for prices that cannot be achieved. Misrepresentation again ?
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I have this club card for quite long time, and recently it becomes more and more attractive and useful.
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It saves your money! Every pound you spend in Tesco store, Tescodirect online, or Tesco petrol station will be recorded in the club card, which will become Tesco voucher every three months.
From Oct 2009, Tesco decided to attract more and more UK customers by double the club card points when you spend in Tesco except Tesco petrol. Now every pound you spend will become two points in your club card account and every hundred points equal to one pound voucher. This actually can be considered as 2% cashback every time you spend in Tesco. Is it good?
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The Tesco voucher can be used to pay all or part of your Tesco purchase directly. When the deal of Tesco club card starts, you have more ...
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