I have been insured with Tesco car insurance now for about 4 years. The reason I insured with them was largeley that they gave the lowest quote.
I know that you never really know how good your insurance provider is until you have to make a claim.
Two weeks ago, after nearly 9 years accident ... Read review
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Advantages: Cheap & Efficient Disadvantages: None that I have found yet!
I have been insured with Tesco car insurance now for about 4 years. The reason I insured with them was largeley that they gave the lowest quote.
I know that you never really know how good your insurance provider is until you have to make a claim.
Two weeks ago, after nearly 9 years accident free on the road, I had my first accident. Driving home from work, on a hot Friday afternoon, I misjudged the traffic infront of ... ...had recieved a fax from Tesco authorising them to quote on the vehicle. I also recieved a telephone call from a car rental company letting me know they had recieved the booking, and that a car would be available on the Monday. In my opinion, Tesco dealt with this very efficiently.
On the following Tuesday, I recieved a call asking for further details on the passengers in the other vehicle involved and I was told that they were just ... more
I have been insured with Tesco car insurance now for about 4 years. The reason I insured with them was largeley that they gave the lowest quote.
I know that you never really know how good your insurance provider is until you have to make a claim.
Two weeks ago, after nearly 9 years accident free on the road, I had my first accident. Driving home from work, on a hot Friday afternoon, I misjudged the traffic infront of me, and when I went to break, my foot accidentally slipped onto the accelerator and I crashed into the queuing traffic infront.
I immediately admitted liability (there would have been no point in not doing so.) Whilst I only took the bumper off the vehicle infront, the crumple zone on my vehicle completely went and it was undriveable.
I did the obligatory swapping of details etc, and arranged to have my vehicle recovered to a local garage (one which would be able assess my vehicle.) The recovery of my car was at my own cost as I did not pay extra for that service in my policy (which I will be doing next year!)
When I got home, I immediately phoned my insurers to report the accident, and I gave them all the details they required. Despite the fact I phoned at nearly 8pm, when their phone lines close at 8pm, they were very helpful, and did not seem to rush me through the process. They also gave me a reference number and phone number that the third party could use to chase the claim. They asked where the vehicle had been taken to, and after checking on their system, they agreed that the garage was an approved repairer and they would instruct them to assess the vehicle. They also said they would arrange a temporary hire car for me, which I would be able to have for two weeks.
The following morning (Saturday) I recieved a call from the garage to say that they had recieved a fax from Tesco authorising them to quote on the vehicle. I also recieved a telephone call from a car rental company letting me know they had recieved the booking, and that a car would be available on the Monday. In my opinion, Tesco dealt with this very efficiently.
On the following Tuesday, I recieved a call asking for further details on the passengers in the other vehicle involved and I was told that they were just about to call the other party to advise that they could get their vehicle repaired. Also, on this Tuesday, the garage submitted the quote to Tesco's for my vehicle. They recieved authorisation to continue with the repairs later that day.
At the end of the week, I recieved a letter from Tesco saying that the other vehicle was being repaired and that if I wanted to know any details concerning the costs being paid to the third party then I could phone to request these. Other than that, they felt the claim had been dealt with and would close down the claim as soon as they recieved the bill from my garage.
Unfortunately, also on this day, while I was driving the hire vehicle, a transit van crashed into the back of me (Yes, it was a hugely unlucky week for me!) Whilst I waited for the AA to come out and make the vehicle safe to drive back to the rental company, I called Tesco to report the claim. The driver of the van admitted full liability at the scene of the accident. I recieved a letter from Tesco at the beginning of last week (4 days after the accident, which included a weekend) advising me that the other party had not reported the claim to their insurers and that they are persuing the matter. I telephoned to ask if it was worth me phoning the comapany involved as I had spoken to them on the day of the accident to get their insurance details. They advised me to leave it in their hands. I am still waiting back on that one and I will call them again at the beginning of next week, as I had to pay my £150 excess to the car hire company and will now have to recover it through the insurance.
I now have my vehicle back, fully repaired, and I have returned the hire vehicle. Whilst I do not know how well they dealt with the third party in the first accident, they certainly kept me well informed.
I also did not pay extra to protect my no-claims discount and my renewal was due two days after my first accident, I have not yet been advised that my premium has increased and if this is down to inefficiency on their part, then I am certainly not complaining!!
I will keep you updated on the progress of the second claim, but so far I am very impressed with the way that Tesco have dealt with the first accident and with how they are dealing with the second accident (**touch wood**, considering my luck at the moment!) I will have no hesitations in continuing to insure with them.
****************************************************************** Well, I promised you all an update, sorry it's a bit late but what with one thing and another time ran away with me!
Considering this accident happened on the 7th July 2006, this one took rather a bit longer to sort out. Tesco's put me onto a solicitor because I had legal fees cover included within my policy and after two weeks the other party still had not admitted liability to their insurers.
I responded to the solicitor's questions (details of accident etc...) and about a week later I recieved a letter from Tesco advising that the other party had now admitted liability. I contacted Tesco who told me that the excess I had paid to the car hire company was now recoverable by the solicitors. On the 18th August (almost 6 weeks after the accident) I recieved a call from the solicitors who advised me that Tesco's were required to recover my excess as the other party had admitted liability without legal action being taken, I was also advised that Tesco would deal with it.
I waited a week and after still no sign of my money I called Tesco, she told me she would arrange for the other party's insurers to send a cheque direct, sure enough two days later it arrived!
I have to admit that I think I would still be waiting if I hadn't chased Tesco and I certainly hope that the people who claimed off my insurance for the first accident didn't have to wait as long as I did.
Despite all this, 3 months on from the first accident and despite definately not having no claims protection, Tesco still have not put my premium up! Therefore I'm reluctant to argue with them too much!
To finally conclude: Tesco seem very helpful if you cause the accident but not quite so when it isn't your fault (which almost seems a bit backwards!). Regardless, I still agree with my original statement that I would definately insure with them again as I know people who have experienced far worse, and for a low premium I don't really think I could have expected much more.
************************************************************************** This is my final update on this review.
A year on from the accidents, I still had not recieved notice that my premiums would increase. A couple of weeks ago, my insurance renewal landed on my door mat. I sat down to open it, fearing the worst as I did not have protected no claims. I am now breathing a huge sigh of relief as Tesco have not taken any no claims discount from me, and in fact, my premium has slightly decreased!! Needless to say I will be insuring with them again this year.
A year on from starting to write this review, with further information to go on, I now change my rating on Tesco insurance from 4 to 5 stars!
Advantages: Quick, easy and cheap Disadvantages: Quotation was misleading in my case
...page, this will open the Tesco personal finance website in a new screen, for you. Here you can find information not only on car insurance, but for pet, home, travel insurance, etc, along with loans, credit cards and saving accounts, amongst others. If you really want to you can take a site tour from this page, but heck, I didn't have time for that, lead me to the motor insurance, as fast as you can, please! So, after one more easy click through to ... ...away that Tesco offer a valuable 5% discount if you buy their motor insurance on line. However, I remained a little sceptical about this offers, as in my search I had come across several other insurers offering similar deals (often with much higher discounts) but these discounts were often completely negated by the ridiculously high price of the quote provided! Getting a quote on the Tesco internet site was incredibly easy, the quickest and easiest ...
mokee 20.02.2003
· Read full review
Ciao members have rated this review on average: very helpful Review of Tesco Insurance
Advantages: 5% discount for online quotes, easy to apply, competitive premiums, helpful staff Disadvantages: need to get letter for NCD proof, (not available in R.O.I or Northern Ireland)
...the Call Centres. Tesco Motor Insurance
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Tesco’s Motor Insurance is offered through Tesco Personal Finance Limited [TPFI]. TPFI also offers loans, travel insurance, pet insurance, house insurance, visa card, savings and even mortgages and pensions. You may also like to know that TPFI is a joint venture between The Royal Bank of Scotland [RBS] and Tesco. This link is significant and comparable to Direct Line who are ... ...Tesco Motor Insurance is provided by UK Insurance Limited. They are a member of Association of British Insurers and the Ombudsman.
Insurance Premium Quotes
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Insurance varies drastically according to age, engine size and number of years ‘No Claims Discount’ [NCD]. I was looking for fully comprehensive cover, for a 2.0L engine car (Group13-14 Insurance Group). Fortunately I have always had ‘protected’ ...
Connoisseur_Haggler 01.08.2001 (27.05.2003)
· Read full review
Ciao members have rated this review on average: very helpful Review of Tesco Insurance
Advantages: Can be purchased on-line, variety of payment methods Disadvantages: Hopefully none - new customer - too early to say
Tesco is one place I would never have thought of looking for motor insurance until accidentally clicking a link from www.bluecarrots.com. Well I had nothing to lose did I?
Some of you may have already seen my op about my previous insurer.
Last year after around 10 years claim free motoring, I was very unlucky to have a prang in the local leisure centre car-park, followed about 2 months later by a much nastier bump on the motorway whilst visiting ... ...the option to enter your Tesco Club Card details, although not quite sure if you pick up points through insurances! - anyone enlighten me?
SUMMARY
The process was very simple and straightforward. I have had no dealings with their customer services department as everything was done on-line, quickly and painlessly. Sadly with most insurance companies, your first real experience can be when you need to make a claim, so hopefully I will not be updating ...
sue.51 22.05.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Tesco Insurance
...last November, why I chose Tesco and a summary of the Tesco car insurance policy. Bear in mind that this is only the third time that I have bought car insurance so I am pretty naïve about the subject.
APATHY IS PROFITABLE
My existing car insurer was Norwich Union Direct. A few months ago they published a survey where 8 out of 10 car owners did not shop around for quotes. They simply stayed with their existing insurer.
So NU Direct gave new clients ... ...go into more detail about Tesco later on.
Sainsburys Bank
Quote: No quote given
I first went to the Sainsburys home page, then to Sainsburys Bank and finally to the car insurance page. I entered my car details. No quote was given due to the type of vehicle selected. I was quite surprised at this.
Sainsburys only entered the car insurance market last year. Being a new entrant I thought that their quote would be competitive enough to lure customers ...
mrpaella 17.01.2003
· Read full review
Ciao members have rated this review on average: very helpful Review of Tesco Insurance
Advantages: Cheap and easy to arrange Disadvantages: None
Well I never thought I would find cheap, yet quality, car insurance at Tesco's but I was mistaken! If you like getting value for money then read on...
I have been surfing the net for cheap, but adequate, car insurance for my other half, as he nearly had heart failure the other night when his renewal came through and was a lot higher than expected.
Mind you, that may have something to do with the fact that he managed to get caught speeding in December ... ...for it.
I decided to try out Tesco's as I have seen a lot of adverts for their financial products, and I liked what I saw. Their site is very easy to navigate, the form you had to fill in to obtain a quote was short, but to the point, and once you hit the submit button it was a couple of minutes wait until you got your quote, no having to ring around and spend ages answering lots of questions. And the best part was that if you go ahead with it over ...
nicci13 18.05.2001
· Read full review
Ciao members have rated this review on average: very helpful Review of Tesco Insurance
Competitiveness of APR
Comprehensiveness of ra...
Product package
Efficiency of service
Value for money
Online - Content/organi...
Online - Reliability/sp...
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