Advantages Open long hours
Disadvantages Bad customer service...the worst online shopping
Why do they show so little regard for their customer?Up until last week, I was a regular on-line shopper, spending up to £6000 a year. Sure, I had always had problems with them....40% of deliveries in the first 6 months were cancelled by them because 'the van has broken down'. Always the same excuse. Plus, items paid for but missing, out of date items, damaged items, etc, the list goes on and on!!!
But, last weekend took the biscuit. My shopping looked second hand (battered and ripped boxes), items that I had paid for were missing, including 2 bottles of wine (I was refunded for missing items), the picker could not be bothered to replace basic items out of stock such as cheese and sausages (I then had to make a 17 mile round trip to purchase items I was relying on!) but WORST OF ALL...........a chocolate bar that I had bought and paid for was opened, bitten into and then returned to my bags for me to find!!!!!!!!!
Sorry, rant over, but I honestly do think that they are now so big, they are becoming complacent.
I told them I would take it as I do not intend to be out of pocket. But, I will never ever shop with them again. I have told them I am going to write a review on every website that I can find and tell everyone I know how useless they are. It is my mission in life....!!!!!
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