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76% positive

191 reviews from the community

Review of "Tesco.com"

published 29/03/2009 | marina321
Member since : 15/04/2008
Reviews : 98
Members who trust : 4
About me :
Pro user-friendly, easy to navigate, good delivery service, convenient.
Cons None
very helpful

"Shopping for Groceries online the easy way!"

I first started shopping for groceries online when my daughter was still a baby... We'd moved into a flat that was on the first floor and it had become hectic going shopping for groceries and then bringing them in with baby and buggy up the stairs so I decided to give online grocery shopping a go to take the stress out of the monthly shop which worked wonders as the delivery guys would bring the stuff into the house!:-)

I stopped using online shopping when it became easier to go out and do it ourselves but lately, it just seems easier to do as with school and work schedules, the weekends are to really rest and I just need half an hour or so to sit and order everything online, sometimes do it if I have some spare time at my desk at work..

All you do is sign up for a free account and if you have a Tesco clubcard already, add your clubcard details to it and your clubcard points will be added to your account. You will also need to put your address and can add and save your debit or credit card details to your account so you do not need to add the details each time you shop.

I have not used other parts of the Tesco.com site so this review is based on the 'Groceries' section of Tesco.com.
To shop for groceries, you need to click on the 'Groceries' tab which will take you to the 'Groceries home.' You then need to log into your account with your login credentials.

On the Groceries Home, you will find various tabs: Think of when you're in the Tesco supermarket or any other supermarket for that matter... You look up at the top of each aisle and you see a big poster or sign that shows briefly what is in that aisle, the layout of the website is in a similar format...


When you click on this tab, you will find sections 'Fresh Food' with sub-sections: 'Bakery', ' Fresh Fruit', 'Vegetables', 'Fresh Meat & Poultry', 'Dairy Eggs & Cheese' and 'Fresh Meals, Pizza & Pasta'.
Other sections are 'Kitchen Cupboard' (imagine all you fill your kitchen cupboard with from bicuits to herbs spices), 'Frozen Food', and 'Drinks' (soft, hot and alcoholic drinks) each with their own sub-sections.


This tab has all sections relating to Health & Beauty: 'Toiletries', 'Vitamins', 'Eyecare', 'Medicines', 'Skincare', 'Hair' and more..


This tab has all things Baby: 'Nappies', 'Toiletries and Wipes', 'Baby Milk & Drinks', 'Baby Food' and 'Baby Accessories'.
This section is great for all the mums or parents and it's good that you can order all these along with the weekly or monthly shop as you would do on a trip to the supermarket..


This tab has all the household stuff, pet care essentials and other sections of the website incorporated: 'Home Essentials', 'Pet Care', 'Electrical and Photography', 'Car Care', 'Plant & Garden', 'News, Magazines & Tobacco', 'Parties & Entertaining', 'Home & Office','CDs, DVDs, Games & Books', 'Gifts' and Mobile Phones'.


This lists all the latest offers: with 3 for 2, 2 for 1 or Buy 1 Get 1 FREE deals in this list.
IDEAS lists the discounter items too, some recipes e.g at the moment featuring Easter Recipes and other ideas for the House and Home.


This tab shows full recipes, some good ones for baking or for making meals and you have the option at the bottom of the recipe to email it to yourself or to a friend.


The Express Shopper is very handy and is one of my favourites on the site as instead of searching under all the tabs above as you'd do in a supermarket, you can type keywords for what you are looking for and the Express Shopper will find them for you.


This lists all the goods you have bought in previous shopping orders. It is very handy as if you (like me) buy the same things in your monthly or weekly shop, you do not have to search for them again as they will be listed under this tab and you just add them to your basket again.


To begin shopping for groceries, you need to find and book a delivery slot. This is a two hour window within which your shopping can delivered.
There's often a number of slots available and prices range from £3 on Tuesday and Wednesday evenings, to £6 on Saturday mornings; most of them are £5.50 which is about as much as I'd pay for a trip by taxi from the nearest supermarket here so they are reasonably priced in my opinion as the price includes the cost of the personal shopper who'd be buying the things on your shopping list, the processing of your order and the driver who will deliver the goods to your door.
It's handy if you do not drive and need to make a huge monthly shop..

The delivery slot is held for you for two hours, if for any reason you are still shopping after the two hours, you can re-book the slot or book one as you check out..


When you select any of the tabs above and go into a section, you will find your goods listed with pictures and descriptions, weights and measures; you will also see a small box showing 'How many' and a + or - sign, if you click this +, you will add items in increments of 1 to your 'shopping basket'
Once you're done, you can 'View Basket' to the right of the screen and +or - the ones you do not want and amend the price accordingly.

You're given a 'Guide Price' on this screen and this excludes 'multi-save' offers which are taken off once your order has been delivered.


Once you've reviewed your basket, you go to 'Checkout' where you will pay for your goods.
At this point, you can choose a delivery slot if you hadn't chosen one already or if you have gone over the 2 hour period that the slot is held for you..

You can also enter any Tesco vouchers at the check out and your price will be amended accordingly. I have received a £10 voucher from Tesco.com after my first online shopping via email, I also get vouchers through some of the survey sites I use and can redeem them in the online shopping. Tesco.com also send you emails with special offers and savings if you choose to and I get vouchers in the post too with my clubcard statements, 'Every little helps!'

Tesco.com accept debit or credit card payments and once you've paid, you are presented with a receipt which you can print out if you like but they also email you a copy of this with your delivery slot details.
The payment is taken from your card once the items have been delivered and this is stated in the email sent too.


So far, all my deliveries have been within the requested two hour slot. The drivers are polite and very helpful and ask where I'd like my shopping... most times they have brought it all the way into the kitchen; sometimes I ask them to leave it in the hall way when my kitchen is untidy..:)
The items are in the Tesco plastic bags (you can opt out of having shopping bags on the site if you're trying to be greener)

Items that are meant to be chilled or frozen are always delivered as they should be, I presume in frozen and chilled compartments in their delivery vans.

They go through the items for which you have been given alternatives if they were not available (you can choose to take them or not..), sign for your delivery and that's it!

Tesco.com is very easy to use - user-friendly, convenient - you can do it all from the comfort of your home (or office desk), the website is fast, easy to navigate and a good efficient service for delivery maintaining the value for money that Tesco is reknown for.

I'd recommend, makes a mum's life that tard easier!:)

©marina321 Dooyoo March 2009; Ciao.co.uk March 2009

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Comments on this review

  • paulpry118 published 01/04/2009
    I get my shopping delivered every week by Tesco but I use mysupermarket through ipoints then send my shopping through to the Tesco webiste, that way I can earn ipoints and Tesco clubcard points at the same time.
  • bean372042 published 30/03/2009
    Excellent review, sounds much better than Sainsburys
  • withers1979 published 30/03/2009
    I agree, this is a great site but I do prefer to do my shopping in 'real life'! Great review x
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Product Information : Tesco.com

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Food, Drinks & Groceries

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Type: Food, Drinks & Groceries

Domain Extension: .com


Listed on Ciao since: 16/06/2002