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1. It smells strongly of coconut (which may not be good if you don't liker that scent) which I love. 2. Packaging is quite small and cute and doesn't take up lots of space in your bag
1. Unfortunately it's not as moisturising as I had hoped, it looked like it would be luxurious but it did not feel it. I like most body shop products and was therefore a little disappointed - I have used lip balms by other brands which are more moisturising than this one. 2. It felt quite grainy when I was apllying it 3. it leaves you lips white, if you keep rubbing it eventually goes... along with the balm you've just applied.
I think for the price there are much better balms out there, and it's not one of the body shops better products.