Mostly the service is fine and of course it's supposedly ethical. But try phoning or e-mailing to question something which appears erroneous on your bill.
1. they won't answer your email
2. if you phone they'll helpfully suggest (recorded message) that you email.
3. write a letter of complaint - ignored.
Oh well it was only a couple of pounds on the bill but I believe I'll have to go the whole hog and make a formal complaint.
For a similar complaint see
http://www.euchrid.co.uk/shitlist/2007/04/11/the-phone-co-op ...
idontbelieveitsinuse 26.09.2007
Ciao members have rated this review on average: somewhat helpful Review of The Phone Co-op
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Advantages: Easy to register, high rewards Disadvantages: Lose rewards if you forget your card
details really, name, address, telephone number, how often do you shop at Co-op and can we sell your details on?
Earning
The scheme states that you earn approximately 5p for every £1 that your spend. However please be aware that this is for Co-op products only, if you buy major brand names you will not earn any cash.
On my last shopping trip I bought 46 items costing £62.54. 39 items were eligible for Dividend points that totalled £57.24 and I received £3.03 on my Dividend card. That means I received just above 5% return on my shopping.
Just hand your Dividend card over when you pay for your shopping and your reward will automatically be added. On your till receipt a statement is printed informing you what you have earned on this visit and your total balance.
Claiming your cash
You do not need to ...
then asked me if I wished Co-Op to investigate this matter, or did I wish to leave it to Trading Standards. I asked who would be investigating it for them, and he said that they would be getting in an outside firm to look at the glass and ice cream etc. Rather naively now I think, I decided to let them investigate the matter.
A few days latter I received a call from a lady I'll call Pam (I wont use her real name) who informed me that the glass had been sent away for analyse, and that as soon as she had the results she would contact me and send on a copy. She took my details and the details of what had happened, with that I quite happily put down the phone.
A week and a bit when by and I then received another call from Pam. She informed me that the results of the analyses were back and that the glass was, and I quote ...
hiflyer 19.07.2001
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Advantages: NONE Disadvantages: MANY - Read opinion
control the store. Problem here is, too many chefs and not enough cooks. Little notices everywhere - This is for managements use only. (Translation - This is so i can sit on my backside all day and do no hard work, so dont do this work, even if it is for the good of the store, i dont get paid to do hard work all day) I Mean really, is there any harm in replacing a wrong price label.
I recently found a Health and safety concern, cant say too much incase they read this, but I did my best to clean the concern, and phoned the manager suggesting rentokil, "ill do it in the morning". 1 MONTH later, the problem is still present and getting worse.
Ive had it now, im going to phone the union, tell them everything, and see claim my money.
I wouldnt reccoment shopping at most co-ops, the warehouses are dirty/ Unhygenic/ and unhealthy. I have to ...
jamesleeds 19.07.2001 (14.12.2001)
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Ciao members have rated this review on average: helpful Review of Co-op (Shop)
