User reviews

Filter by
Review type
  • Reviews with images (1)
  • Quick reviews (7)
  • standard reviews (67)
Product rating
  • (15)
  • (10)
  • (1)
  • (5)
  • (43)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Super

ProA neat, functional, efficient and easy-to-use webs...

ConsI haven't really encountered any

I first came across TheHut.com through another website I use, Find-DVD.co.uk, an invaluable site where you can source DVDs and find where they are being offered cheapest. During my searches, two retail websites routinely appear at the top of the list of those offering the cheapest prices for any...

> Read review

Did you find this review helpful? Yes 0

Super

Progreat brands for cheap,

Conspoor customer service

I as a man am not a fan off shopping at all and in fact would go as far as to say I hate it. I go and get the bar minimum and get out of the shop as quickly as possible and have been known to buy a lot of random stuff in the past not having a clue what I have bought till I get home. But obviously...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Super

“'Feeling hut hut hut'”

published 22/04/2008

ProEasy to navigate website, quick delivery

Consnone

My husband sent me a link of a game he wanted for his psp and having clicked on the link I was directed to thehut.com. Initially I had thought it had something to do with Pizza Hut hahaha.....honestly, I had never heard of the site before and was nervous about ordering from them as in the past I...

> Read review

Did you find this review helpful? Yes 0

Not for me

Procheap, free delivery, website easy to view/browse

Consmultiple orders never arrived, lengthy resolution ...

thought id share my experiences with you so you can make the best informed decisions about this operation--brace yourself. i ordered 2 DVD boxsets from another company (love Film) for over £50, and they never arrived--disappointed i reordered from another company (the hut) and guess what? they...

> Read review

Did you find this review helpful? Yes 0

Satisfactory

“Don't bother....”

published 17/04/2006

ProCheap

ConsUseless

This isn't a full review; just a documentation of my one and only experience with thehut.com. My experience was such a farce, I feel I must document it here as a warning to others. Whilst the experience I am about to relate is undoubtedly a rare occurrence, it's worth adding it to the reviews if...

> Read review

Did you find this review helpful? Yes 0

Not for me

ProCheap if they actually send your order

ConsTerrible customer service and very unreliable

I have shopped at The Hut for over two years now mainly because they are so cheap. In fact I've bought so much from them they sent me an email saying as I was one of their best customers I could enter myself into a prize draw with my next order. It's a shame then that I've decided there wont be a...

> Read review

Did you find this review helpful? Yes 0

Excellent

Promy pre order arrived very quicly

ConsDelivery takes a little longer on some things

I've placed a few orders with these guys now, at the begining I was a little worried you know what it's like ordering online from someone that you have never used before and quite honestly everything has turned up really quickly with no problems. My latest order was for the new bond movie which...

> Read review

Did you find this review helpful? Yes 0

Not for me

ProNice, Easy-to-use website

ConsDon't get me started

I was looking around for a good price on a Wii game and came across thehut.com, I thought there website looked pretty good, they offered free delivery (like most people nowadays) so I decided to buy Mario Kart Wii from them on pre-order...What a mistake that was, I pre-ordered about 2 months...

> Read review

Did you find this review helpful? Yes 0

Super

ProCheap prices, good range of products

ConsLack of reviews

The Hut are a strange one. I found out about them after my partner was involved in the Entrepeneur of the year awards (long story) and this business won it this year. before that i hadn't heard of them. I went onto their site, the hut.com and found out that they're an online retailer, not just...

> Read review

Did you find this review helpful? Yes 0

Excellent

published 25/03/2008

Ordered a CD & DVD - received the CD 2 days later and the dvd which had a slightly longer despatch time of 4 working days 3 days after it had been sent out. Both items arrived in perfect condition and well packaged, fantastic considering its free delivery too. I did query the despatch/delivery times and found that the customer service staff were friendly, helpful and expalined really well. Overall I experienced Great service and great products at great prices, will definatley be using them again.

Did you find this review helpful? Yes 0

Not for me

“Had to cancel twice.”

published 15/01/2012

ProGood, clear, easy to use website. Items seem cheap...

ConsMany items probably aren't in stock and they don't...

I ordered a Wii balance board after Christmas last year for myself and after it hadn't arrived almost two weeks later I checked their website again. My account said I had to do ring them to answer security questions before they dispatched my order as it was on hold. I was told I was randomly...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Not for me

“Stay away!”

published 15/12/2012

ProNot a single one.

ConsOrder wasn't dispatched, very poor customer servic...

I placed an order on the 15th of November for a Christmas gift for a relative... It is now the 15th of December, and my item has not arrived. I checked online to see the status of my order to see 'Awaiting dispatch'... A month after I'd placed the order?! So I emailed the customer service team...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Not for me

ProAre able to view order tracking on account order p...

ConsTook days to send an order, refused to allow cance...

I placed an order on Friday at 5.15pm and realised later that I had ordered the wrong item (had followed a link from Google Shopping which only matched some of my search term). As it was saying dispatch would be on the Monday and that my order was *still being processed*, I attempted to cancel...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Excellent

published 05/09/2008

Ordered Nintendo DS Cooking Guide:Can't Decide on Tuesday 2nd September and received on Friday 5th September. Brilliant service. The best price available and no postage charged. My order was acknowledged and I received an e-mail advising me when it had been despatched. As this was my first order with The Hut and some of the reviews were not very good, the reasssurance of being kept informed was great I will certainly buy from The Hut again. The item was as stated and well packaged. Ten out of ten from me.

Did you find this review helpful? Yes 0

Not for me

ProThey're cheap

ConsExtremely poor customer service

I have had 2 run ins with this company now and will never place an order with them again. The first was at christmas, call of duty xbox game for my son, I placed an order with them at the end of October 2011 for a xmas present for my son, it never arrived and it took me 5 months to finally get my...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Our recommendation for Online Shopping

Product Information : Thehut.com

Manufacturer's product description

Books, Movies & Music

Product Details

Type: Books, Movies & Music

Domain Extension: .com

Ciao

Listed on Ciao since: 06/03/2005