Thomann.de

Community images

  • Thomann.de
  • Thomann.de

Thomann.de

Musical Instruments

> Show product information

Ability to customise
Ability to customise
Customer service sup...
Customer service sup...
Frequency of content...

User reviews

Filter by
Review type
  • Reviews with images (1)
  • Quick reviews (3)
  • standard reviews (79)
Product rating
  • (45)
  • (7)
  • (2)
  • (2)
  • (26)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Not for me

ProWebsite and prices look good

ConsReality behind the facade of the web immage is ver...

I wish I'd read the reviews before I tried to buy from this German company. They take your money immediately, don't deliver the goods and then ignore you. You get no updates from them unless you continually contact them. In my case I have been waiting for a delivery for 5 weeks which should have...

> Read review

Did you find this review helpful? Yes 0

Not for me

ProOne good member of customer service

ConsAppalling service, second-hand and/or broken goods...

Both my friend and I have ordered guitars from Thomann since January. My guitar arrived broken around the neck and with badly chipped laquer. I was fortunate enough to get things sorted out quite quickly by a very helpful Lisa at customer services. My friend is disgusted with his order and the...

> Read review

Did you find this review helpful? Yes 0

Not for me

“AVOID! AVOID! AVOID!”

published 11/10/2009

ProNone

ConsNot to be trusted.

Jeez this company take the biscuit! Never have I wasted so much time! On TWO occasions I have been basically lied to by this company. My first attempt to spend my money was dashed when I ordered a guitar which was stated as in stock, my credit card transaction was processed, albeit the amount was...

> Read review

Did you find this review helpful? Yes 0

Super

ProHuge choice, very good prices, fast dispatch, and ...

Cons?

Reading all this bad feedback was quite a surprise. Being a Thomann customer since 2006, I have placed close to 40 orders with them and have not been disappointed a single time. Never any unexpected waiting times, and only once a slightly weird stock indicator issue. Turn-around time for emails...

> Read review

Did you find this review helpful? Yes 0

Super

“Cyberstore Thomann review”

published 09/11/2007

ProGreat pricing, wide range of goods

ConsEuropean plugs, GBP rate is exchange rate not rate...

Thomann is based in Germany and offer very competitive pricing with free delivery on more costly items. I bought a set of millenium mps electronic drums. These were delivered within 4 days and without any unexpected customs or VAT charges. Overall good value for money even with the facts below! A...

> Read review

Did you find this review helpful? Yes 0

Not for me

published 26/03/2008

Have previously used this company satisfactorily, BUT if something goes wrong, you are on your own. My order was delivered badly damaged. I have provided the company with photos, a report, and agreed to whatever is necessary to get a replacement item. I have told them this several times but all I get is a polite message saying "sorry, we will sort it". I sent 15 emails yesterday and got no reply. The damaged parts are two speakers worth over £200 and they are useless. It is now 6 weeks since I ordered the speakers and my patience is running out. I will NOT be buying ANYTHING from Thomman in future

Did you find this review helpful? Yes 0

Not for me

“DO NOT BUY FROM THEM!”

published 30/04/2009

Pronone - why use a company that doesn't refund you f...

Consdo not refund you fully when they are at fault

I just bought a pair of speaker stands from Thomann. When they arrived were rusty! I sent them back and they have refunded me agreeing they are sub-standard, but minus my original shipping saying that their terms and conditions do not cover that! I would therefore not buy from Thomann as they...

> Read review

Did you find this review helpful? Yes 0

Super

“Swift and Efficient”

published 17/06/2010

ProSimple website, excellent products at excellent pr...

ConsDHL'S UK delivery could have been quicker I felt, ...

I found dealing with Thomann to be a stress free and professional experience. I ordered a guitar from Thomann, for just over 300gbp, the same guitar could not be bought in the UK for less than 650gbp. The order was dispatched the following day, along with several emails and a sms message to my...

> Read review

Did you find this review helpful? Yes 0

Excellent

“Excellent Service”

published 21/11/2015

ProExcellent service and prices. Huge range of equipm...

ConsDelivery from Germany usually takes 3 or 4 days.

I've ordered 11 times from Thomann in the last 13 months, and have always had excellent service. I am frankly amazed at the negative comments. Their service has always been prompt, friendly and efficient (both answering emails and delivery), and the facility to get an email at every stage of...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Excellent

published 11/07/2008

I bought a Stagg EDB. It arrived promptly. On tuning the G string broke immediately (stop giggling at the back!). I gather this is a common problem. On close inspection I noticed a flaw in the bridge. After a couple of friendly e-mails I received a new bridge and a new set of strings. They really are a brilliant company.

Did you find this review helpful? Yes 0

Not for me

“Shocking customer service!”

published 16/07/2013

ProGood prices, good range of products

ConsCustomer service is shocking

Bought a Gibson Les Paul guitar from this site in 2012, as a left handed player my choices are limited but I was impressed by the range and prices they had on offer. Thomann is clearly a large outfit and I figured I couldn't go wrong despite them being based in Germany (I'm in the UK). So I went...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Excellent

“Thomann..Latest Update”

published 16/06/2010

ProGreat variety of stock, good prcing with some exce...

ConsBeing in Germany would be difficult if any warrant...

Having read the many reviews on here most of them bad it would have put me off buying from Thomann but I found they had a signature Epiphone guitar on their website at nearly HALF the price of what I could purchase anywhere in the UK I decided to email them to check if this was indeed in stock...

> Read review

Did you find this review helpful? Yes 0

Not for me

published 09/05/2008

ordered a dynacord powermate 600-2 desk i was sent the wrong model,got the older 600,rang them and was told that they did,ent sell the 600 model,don,t trust these guy,s anymore,still waiting to hear from customer suport,think i ve been stung,they probably wanted to get rid of the older model.

Did you find this review helpful? Yes 0

Excellent

ProFast delivery - easy ordering a great experience -...

ConsThere were no negatives with my experience

I have purchased a few orders from Thomann - each order was perfectly executed which is what you expect these days from a Professional company - deliveries on-time and were well informed - Helpful sales and definitely a good after-sales service. Unfortunately in my last order a part was damaged...

> Read review

Layout & Design
Navigation
Site content & information
Range of services/products
Prices

Did you find this review helpful? Yes 0

Super

ProExcellent prices and selection, Simple and easy to...

ConsDelivery time a bit slow with DHL UK

I've used Thomann a few times now to order items that I had trouble finding in my area and I have never really encountered any problems with them. Over the years, I've ordered numerous guitar/bass pedals that I either couldn't find in the Manchester area or which were around 10 to 20% cheaper on...

> Read review

Did you find this review helpful? Yes 0

Product Information : Thomann.de

Manufacturer's product description

Musical Instruments

Product Details

Type: Musical Instruments

Domain Extension: .de

Ciao

Listed on Ciao since: 09/10/2007