Thomas Watson Estate Agent

This review is about Thomas Watson, an estate agent based in Sunderland, North East. There is no other Thomas Watson agencies to my knowledge in any other parts of this country so this review is purely for "mackems"...
I will talk about my experience with these estate agents although it might remind you of a few things...
We first saw THE house in july 2004 in Thomas Watson's window, immediately asked to view it and organised ...
...to move at the end of the summer but was waiting for her new house to be empty...We were free of any chain as first time buyer (and also lucky not to need to give any notice to our landlord)...At that time, I have to say we weren't very up to date concerning all the ins and outs of buying a house....but nevertheless you would expect the estate agent who will make money out of you to be helpful....well...here comes the reason why I'm writing this ... more

This review is about Thomas Watson, an estate agent based in Sunderland, North East. There is no other Thomas Watson agencies to my knowledge in any other parts of this country so this review is purely for "mackems"...
I will talk about my experience with these estate agents although it might remind you of a few things...
We first saw THE house in july 2004 in Thomas Watson's window, immediately asked to view it and organised a mortgage...so far so good....the previous owner was lovely, wanted to move at the end of the summer but was waiting for her new house to be empty...We were free of any chain as first time buyer (and also lucky not to need to give any notice to our landlord)...At that time, I have to say we weren't very up to date concerning all the ins and outs of buying a house....but nevertheless you would expect the estate agent who will make money out of you to be helpful....well...here comes the reason why I'm writing this review...our estate agent treated us like we were stupid, but would not bother explaining anything...she was pushing us to get everything moving quickly but there was no need for it as the seller didn't want to go so fast...and was really rude when talking to us (especially me for some reason)...Anyway, we really had to fight to do things the way we wanted and at the end ended up dealing mostly with the seller directly....
To conclude, my experience was not a good one with this agency, but then again it might have been the same with others...The main problem I think was a pushy employee who didn't have a clue what the words "customer care" meant and took advantage of our lack of knowledge.
My advice to all first time buyers is to make sure they do their homework thoroughly before they even start having a look at houses...(HSBC gave us a handy booklet for first time buyers).
We also got refered to a financial adviser through a friend and he was our saviour, he did all the paper work and explained everything thoroughly...
Although this sound quite negative, all was well that ended well: we are now living in the house and working hard to redecorate and make it ours. 

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