Tiscali- Broadband

Tiscali is a company that makes a mockery of the term "Internet Service Provider" as they fall down pretty much on all three counts. It's been my misfortune to have paid these people my hard earned cash for the past few months, but let's start from the beginning: Tiscali is an Italian owned company that has been providing it's ISP services since 1998 and has bought out many smaller ISPs across Europe, it now provides services to 11 EU countries. They have the slogan "Internet with a Passion". I signed up to Tiscali in late 2003 afer moving house, my old ISP which was NTL couldn't provide me ... more

Internet Service Providers. You know who you are! Swanking about the place offering great deals, free routers, talk packages and waffle makers (okay, so I made the last one up). What you neglect to say is that your twelve month minimum contract will result in sporadic service, countless calls to premium rate "helplines" (and I use the phrase in the loosest sense) and endless repetitive frustrations. Let me tell you about your "service". What you offer is an easy sign up process, on that I cannot fault you. However, you get your installation disk, modem and filters and then have to wait ... more

During December of last year my Internet Service Provider (ISP) Tiscali came out with a special offer for Broadband access for existing members. The offer has since expired so it will serve no useful purpose to describe it here. Suffice to say the offer was attractive enough for me to take up the offer and subscribe. The actual subscription for the offer was completed on line and was simple to complete. Basically the first step was to type in my phone number, the number was then checked to see if my telephone line was compatible with Broadband. I must also point out here that your home must be ... more

I have toyed with the idea of getting broadband for a long time now, but have always been either confused as to which company I should go with, or put off by the prices. I have been with Freeserve on their Anytime package for at least two years now, and overall have been completely happy with the service they provide. I was swayed to go with Tiscali on their £15.99 a month package for a few reasons. One was a recommendation from my brother who had recently installed it. He insisted it was easy and hassle free, although he did gripe slightly about the customer service side of the company. The ... more

Back in February I had just started a new job as a civil servant and needed to use the Internet a lot. I had a dial-up connection at home and regularly used it for Internet banking, ordering DVD's, all the usual things. Unfortunately my destructive younger sister somehow managed to ruin the connection beyond all repair. My boyfriend had had broadband for quite some time and I had used it many times, it seemed great. His ISP was Tiscali, for £14.99 a month he had "technically unlimited download" i.e. he never exceeded the download limit of 2Gb. Why not I thought, it seemed so ideal. I filled ... more