Home > Shopping > Offline Shopping > Kids & Family Shops > Toys R Us (Shop)
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72 Reviews

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Okay so last Friday i went into the Babies R Us store to have a look at cots and mattresses. I decided upon a cot that i really liked (that had gone on sale) but when i asked at the customer... more

User Reviews

for Toys R Us (Shop)

Rating Summary based on 72 reviews

  • 5 Stars
    13
  • 4 Stars
    17
  • 3 Stars
    12
  • 2 Stars
    7
  • 1 Star
    23

Detailed rating

  • After-sales service
  • Availability
  • Frequency of visit
  • In store customer service
  • Layout & presentation
  • 2.6
  • 3.2
  • 2.9
  • 2.7
  • 3.2
  • 56 of 56 Ciao users found the following review helpful
    Picture of sandemp

    Level 8 sandemp

    Member since 21/10/2002

    Reviews written: 582

    User doesn't recommend the product

    Advantages Advantages Lots of different toys/games/electronics/babycare in one shop

    Disadvantages Disadvantages Crowded aisles | Boxes left in aisles | Not enough staff

    You would think that a toy shop would be one of the most parent (and child) friendly shops you could go into, wouldn't you? Sadly, that's not normally the case (although there are exceptions, ELC for example), and one of the worst of the offenders is ToysRUs, a huge, impersonal multi-national chain store. I'm not saying I never shop there, I actually do on a fairly regular basis, but it's definitely not one of the most pleasurable shopping experiences, and now I'll try to explain why….. ---(Not So) Prime Location--- The store I visit is in Basildon Town Centre, and has it's own attached car ... more
  • 46 of 46 Ciao users found the following review helpful
    Picture of Testarossa

    Testarossa

    User doesn't recommend the product

    Advantages Advantages Loads of toys to choose from

    Disadvantages Disadvantages The returns policy

    Over the last couple of years, I have probably spent over £1000 pounds in Toys R Us. Every Christmas, we trawl for hours around the Leicester or Northampton store, in an attempt to find everything in one go. Birthday party invitations mean yet another trip, and our own children’s birthdays mean that yet more time is spent there. Where to find them. -------------------------- The two stores I use are: Leicester St. Georges Way, City Centre St. Georges Retail Park, St. Georges Way, Leicester. LE3 1SG Opens: Monday - Friday 9 'til 8pm, Saturday 9 'til 7pm, Sunday 11 'til 5pm Northampton On ... more
  • 43 of 43 Ciao users found the following review helpful
    Picture of dave27

    dave27

    User doesn't recommend the product

    Advantages Advantages Normally an excellent range

    Disadvantages Disadvantages Overcrowded, badly staffed, logistical probs at preston

    It's that time of year again, the first week of November, thoughts rapidly turning to Christmas and the rosy haze of chestnuts roasting on an open fire, Gran dropping off in front of the Queen's speech, and Mrs D devastating us all with her leathery and totally inedible turkey and sprout surprise ... we all think it's so bleeding marvellous don't we? However, the dave27 clan had just spent about three hours at the Toys R Us superstore in Preston, 90 minutes of which had us sat helplessly in our car while we waited in the vain hope of ever getting off the bloody car park. For rest assured when ... more
  • 42 of 42 Ciao users found the following review helpful
    Picture of Groovee

    Groovee

    User recommends the product

    Advantages Advantages Everything you can imagine under one roof

    Disadvantages Disadvantages Hard to get out without a purchase, NO refunds without a receipt

    Toys R Us must be the most well known Toy Shop bar Hamleys in London. It is a child's paradise to enter a shop which is just full of toys! The one in Edinburgh is situated at Fort Kinnaird on the east side of the city. You enter on the right hand side of the building and go through a tiny entrance area, which is full of trolleys, to the customer service area. The customer service area has to be the most uncluttered area of the shop. You then enter through automatic barriers into the shop. This is the point of no return. The area you enter into is the first part. This is where you can buy ... more
  • 55 of 55 Ciao users found the following review helpful
    Picture of KarenUK

    Level 9 KarenUK

    Member since 08/07/2000

    Reviews written: 1125

    User recommends the product

    Advantages Advantages huge variety of toys available, good price, all current fads catered for

    Disadvantages Disadvantages extremely slow service

    Well, it’s that time of the year again. You know, the one where you save up large amounts of cash, only to plough it all into one day – December 25th. This is usually when I make my annual trip to Toys R Us and this year is no exception. With mum-in-law accompanying me and £200 restlessly trying to burst out of my purse, we set off for the whole shopping experience. Toys R Us is usually ideal for us, as the kids are aged 5, 8, 9 and 11, so it is handy to be able to buy everything in one place. I’m not sure how long this will be the place though, as it seemed quite hard to ... more