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Good Website. Bad Customer Service!

Advantages: Easy to Use Website
Disadvantages: Don't Expect a Refund in a Hurry!!

I used Hotels.com to book two hotels in New York one at the beginning of my holiday (in August 2007) and one at the end and I ended up with two very different experiences. I booked the first New York hotel for one night while I was still in England a ...

bagpuss1980 13.12.2007 · Read full review
Ciao members have rated this review on average: very helpful
Review of Hotels.com

Very useful website

Advantages: can log in and remember hotels, easy search engines, compatible and cheap prices
Disadvantages: none so far!

There are so many travel sites on the web nowadays that it is difficult to decide which one to use to book flights, packages and hotels. It can be time consuming searching for the best deal and some of the price comarison sites are not only slow, but extr ...

chellbian 07.11.2007 · Read full review
Ciao members have rated this review on average: very helpful
Review of Hotels.com

Hotels.com charged for a booking, but did not fullfill it

Advantages: User friendly site
Disadvantages: Awful back-end & operations. No follow through on promises.

...I had booked a 2N hotel stay with hotels.com in Hyderabad, India. The booking assured me that ‘No re-confirmation is necessary’. However, as I was travelling a long way from base, with small children, I called up the hotel on Dec 27 to confirm – 7 days a ...

write2varun 04.01.2012 · Read full review

Review of Hotels.com

Pricematch guarantee? Yeah right!

Advantages: none
Disadvantages: dishonest advertising

...I have just been on the phone to hotels.com to see if they could price match a hotel in Miami which I found elsewhere cheaper. Hotels.com were advertising at £702, whereas the cheaper site wanted £447. Same room type, same number of people, same check-in ...

jaycee2011 08.06.2011 · Read full review
Ciao members have rated this review on average: helpful
Review of Hotels.com

Worst Service Ever

Advantages: None they are hopeless
Disadvantages: Worst customer service ever

We used Hotels.com to book a hotel/apartment in Panama City for a week. The information supplied regarding all forms of contact with the accommodation, we discovered when trying to book an early check in, was all completely wrong. Phone number, address, e ...

l28mmy 06.02.2013 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Hotels.com