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I’ve had the Truecall a couple of months now.
Lots of problems initially... The biggest of which was that Truecall put through silent calls. It seemed to detect so much noise on the line, it accepted this as someone speaking to identify themselves. But, using a normal phone, there was no noise on the line. Secondly, the Weblink feature wouldn’t work; it called the Truecall number OK but always failed to transfer any information. Research on the internet seemed to indicate others had suffered this problem.
So I contacted Truecall’s helpdesk. They immediately offered to send me a replacement unit, all postage paid. It turne up in a couple of days. Unfortunately this behaved just the same. I was then thinking ‘well it’s not a faulty unit, then’ but Truecall insisted on me trying a third one: same issues again.
We went through all the expected trouble shooting: disconnect other phones, move Truecall away from other equipment, try another ADSL microfilter. Nothing made any difference. We did establish that the issue was connected to ADSL, as with my ADSL modem disabled, the noise stopped and Truecall worked perfectly.
So although it certainly looked like the problems were down to my phone line, Truecall were unable to come up with a solution or a workaround for this and offered a full refund upon return of the device. I called BT and they did some remote line checks and said there was nothing wrong. Obviously, they blamed the Truecall! However, I really wanted this installed and working, and normal phones were working fine, so I persisted. Research on the internet and trying various things, in an effort to resolve the problem. Finally, although I didn’t get a 100% solution, I improved matters enough for Truecall to start working as it's supposed to.
Things to try if you are having similar issues: add a second ADSL microfilter on the phone line. That is, have two filters, one after the other, to the Truecall (plug your ADSL lead in the first). And use good quality filters, not 99p ones. Secondly, get a BT I-Plate for your phone line. It has additional filtering in it. The first of these solutions resolved my problems, and the second improved things again. I suspect there is a line fault, but it's marginal; bad enough to affect the Truecall, but not enough to affect normal phones.
In summary, Truecall’s helpdesk were helpful in that did as much as they could, but I ended up solving the problem myself, so, support was a little disappointing, overall. Lucky I’m technically minded, then - I guess most people would have given up and returned the unit for refund!
So on a positive note, it is now working and it certainly does stop unwanted calls, it’s almost miraculous! I don’t think we’ve received a single cold call since Truecall started working. The features and functionality are just as advertised and (except for the above!) work well. Known numbers just ring straight through and neither they nor you are inconvenienced at all. All the 'baddies' have to go through call screening and even if your phone does ring, you can just 'zap' them when you hear who it is calling.
I have been using the Weblink on-line interface. It’s certainly very handy for making all the settings, and especially for viewing all the call activity. You get information on all incoming and outgoing calls. Some people have complained about the call cost (Truecall phones home to up/download info) but it’s mere pennies, once a fortnight (you can turn this feature off and/or set how often it calls home). I don’t feel the £15 a year for ongoing access to the web interface is excessive for the features you get. But if you do, then just don’t use it. It’s free for the first year and you don’t need it after you’ve got Truecall set up how you want, and anyway, most Truecall settings can be done via your phone handset.
If it weren't for all the initial issues, I would have given it 5 stars, but it took me so much trouble to get it working, I've makred it down.
Blocks unwanted calls but lets through calls from friends and family Monitor calls online ... more
Easy to use - Uses the existing phone and no special codes to learn or buttons to press In independent trails trueCall blocked 98 of nuisance calls - three times as many as the next best blocker Highly configurable with special dementia setting to give 100 protection Works on all home phone lines - including those with broadband As seen on Dragons Den You may have relatives who are confused by telemarketing calls agree to order products they dont need or are taken advantage of by unscrupulous sales people and scammers. trueCall Care stops these callers in their tracks. trueCall Care holds a list of the phone numbers of trusted callers - friends and family members.When a call arrives trueCall Care checks the callers number. If it is a trusted caller then the phone rings as normal if not trueCall Care intercepts the call and plays the caller a message. For exampleHello - we dont accept marketing call. If you are a friend family member or invited caller please press 1 if you are a cold caller please hang up and dont call againIn trails 98 of telemarketers hung up when they heard the message and of course automated and silent calls cant get through.
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business sound more professional Highly configurable - track all your calls online Comes with a memory card to record 70 hours of calls Transfer recorded calls to your PC to store and review then clear down and re-use the card Works on all home phone lines - including those with broadband As seen on Dragons Den Do you ever wish you could remember what was said during a telephone conversation Would you prefer to focus on having the conversation rather than making a note of it trueCall Recorder will keep track of all your telephone conversations and can record the important ones.We all regularly speak to companies on the phone about products we have bought the utility services we use and our finances. They often record calls in case of later dispute - why shouldnt you If you have ever received malicious or harassing calls you will know how useful it would be to have a record of when and how often you were called and a recording of exactly what was said.trueCall Recorder keeps a detailed log of every incoming can outgoing telephone call at your personal Internet Control Panel - when how long who with and what was said. You can play the call recordings back as many times as you want.
Blocks unwanted calls but lets through call from family and friends Track all your phone ... more
calls online Easy to use - learns as it goes along In independent trails trueCall blocked 98 of nuisance calls - three times as many as the next best blocker Highly configurable Works on all home phone lines- including those with broadband As seen on Dragons Den We all get nuisance calls and they always arrive at the most inconvenient time. trueCalls multi award winning Call Blocker is like having a home receptionist who lets calls from your friends and family straight through but intercepts and checks all other callers. You only speak to people you want to - it stops telemarketer robocalls PPI calls international call centres scam calls silent calls calls at night pranks malicious calls wrong numbers ...You can choose how Call Blocker handles different types of incoming calls. As standard it will intercept unrecognised callers and ask them to say their name most telemarketers hang up at this point and you arent disturbed. It then puts the caller on hold and rings your phone. When you pickup trueCall announces who the caller is and you can choose whether to accept the call reject the call and block all future calls from that number number or send the caller to the built in answering machine.