UkStamp.co.uk

For those people who kindly read my Tiscali account, you will be aware that I signed up for their trial a while ago. For those who didn't, you didn't miss much, but I did promise to come back & let you all know how it was going with UK Stamp.

Uk Stamp only offer one email address to users and if you are not totally into setting up accounts I guess it could be a little confusing as you have to set up the account manually through your ...
...first all was good, I connected first time, every time with connection speeds always in excess of 40000 bps. I was aware that the company had a two-hour cut-off period so that didn't worry me as so many companies do these days. I finished the two week trial period and signed up as a full member, even going as far as to reccommend them to a friend as they are so reasonably priced at £8.99 per month.

A couple of months down the line ... more

For those people who kindly read my Tiscali account, you will be aware that I signed up for their trial a while ago. For those who didn't, you didn't miss much, but I did promise to come back & let you all know how it was going with UK Stamp.

Uk Stamp only offer one email address to users and if you are not totally into setting up accounts I guess it could be a little confusing as you have to set up the account manually through your email package and dial-up networking.

Well, at first all was good, I connected first time, every time with connection speeds always in excess of 40000 bps. I was aware that the company had a two-hour cut-off period so that didn't worry me as so many companies do these days. I finished the two week trial period and signed up as a full member, even going as far as to reccommend them to a friend as they are so reasonably priced at £8.99 per month.

A couple of months down the line though, the problems that I am experiencing with this company is increasing more or less daily. I often can't connect and get the error message: 'user name & password invalid'. This can prevent me from getting on line for an entire day and is very frustrating, especially as I have begun to build a website and quite often can't upload updates.

I sent an Email to the technical support and received a reply within a few days (certainly not very quickly) that I should phone a man on a phone number who would answer any technical questions I may have. So I phoned the chap and ended up having a row with him! Now, I'm not an argumentative person; if there's a row to be had, I'll generally avoid it at all costs, but this bloke was such a wally!!!

Firstly he told me that it was my anti-virus/firewall software causing the problem, I told him that my hubby had no anti-virus/firewall software on his computer and he was experiencing the same problem and he told me that I had no need for anti-virus software as preventing viruses was simple good housekeeping. Now whilst I agree that it's a bad idea to open an attachment unless you know who sent it. nobody is infallible and even the largest companies get viruses that can be sent to you. Secondly, he told me that it is impossible to get a virus through anything other than email, at this I disagreed. I informed him that I have recieved two trojans from sites and he dismissed me as not knowing what I was talking about.

Now I don't claim to know my stuff but I thought his 'I'm the techy....you know nothing' attitude was extremely rude and it doesn't matter what problems I have in the future, I shan't be phoning him again.

Anyway I've checked all my settings and I know they're all ok and the problem continues to worsen so I think I'll stick to my original opinion that cheaper is not better and I will be now looking for yet another ISP. Hubby fancies broadband but I don't want to pay that much just yet; by the way, the friend that I reccommended them to is now experiencing similar problems. I think it's another case of an ISP offering services at a great price and swiftly getting out of thier depth; I don't expect them to last too long because they seem to be becoming overstretched.

In conclusion, UK Stamp is a fair isp but not really very good if you need to use the internet an awful lot (which is the point of getting 24/7)!

Thanks for the read!! 

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