Advantages Bagless cleaning.
Disadvantages Cannot obtain essential consumable replacement parts for this model.
|Value for money|
|How much did you pay?||£69.99|
|Special features?||Built-in obsolescence - replacement consumable parts unavailable.|
This is to clarify situation which is misunderstood by some, who have already read this comment.
It is flagging-up a state of affairs which appears to me prejudicial to consumer interests; and which represents a poor deal for the paying customer.
I submitted the registration card by post to the registered warranty department address. However, no acknowledgement of receipt was ever given by Vax, in response to E-Mail query as to the status of my registration of the product purchased in good faith.Furthermore, upon enquiry to Vax online, one finds that one cannot, as publicly stated (in the users manual) obtain the spare parts, or accessories for this 30th Anniversary celebration edition.
One is outrageously fobbed-off, and treated as an imbecile by Vax; who stated that because the model was new on the market, parts were not yet available for this model. I was told I needed to wait an un-unspecified period of time, before reapplying...However, clearly this would not be satisfactory, or acceptable in the case of a new car sold; where one would certainly expect replacement parts, and accessories to be available with the product launched to market.
Trying again in early 2012 encountered exactly the same situation. I again E-Mail contacted Vax who carried on in the same vein as before.
One found that the model of Vacuum cleaner in question was not even listed among the many models of cleaners featured on the official vax sales website.
It was alleged that I needed to contact a national rate telephone order line. Yet it was also alleged that such parts were unavailable, as before.
However, the order was refused, and I was advised to vist the Vax website pages.
This time however, one finds that three items only are available for the model in question. (HEPA Filter Kit, Telescopic Extension Tube, and Hose.)
This begs the question, as to how, and why such a land-mark, flag-ship model can be deficient in respect to spares availability - which compromises it's long-term viability. If one visits the vax website, it will be found that few of the parts illustrated as available in the users manual can be obtained. Either directly from Vax, or eleswhere...Surely Vax arn't counting on people so cheated, being gullible enough to be twice bitten? Are they?
Caveat Emptor is emphatically the Watchword...
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